FedEx Office Print & Ship Center — Local services in Augusta

I recently had the opportunity to utilize FedEx services, and I’d like to share my experience. Overall, it was an average experience, marked by several positive aspects, especially the abundance of employees available to help.

One of the standout features of my interaction with FedEx was the number of knowledgeable and helpful employees present. From the moment I walked into their facility, I was greeted by friendly staff members who were ready to assist with any inquiries or concerns. Their willingness to lend a helping hand made navigating the process much smoother and less daunting.

When it came to handling my shipment, the employees at FedEx demonstrated a commendable level of expertise. They efficiently processed my package, carefully ensuring its proper handling and secure packaging. It was reassuring to witness their attention to detail and commitment to maintaining the integrity of my shipment.

Despite these positive encounters, there were a few areas where my experience with FedEx fell short of expectations. Firstly, the wait times at the facility were longer than anticipated. While there were ample employees, the overall efficiency of the operation could have been improved. The process felt slightly disorganized, resulting in some delays and a less streamlined experience.

Another aspect worth mentioning is the online tracking system. While it provided basic updates, I found it somewhat lacking in terms of real-time information and accuracy. It would have been beneficial to have more detailed tracking updates, especially during transit. This could greatly enhance the customer experience and provide a sense of peace of mind.

In terms of pricing, FedEx offered competitive rates, although there were instances where I felt their pricing structure could be clearer. Some additional transparency in this regard would be greatly appreciated, as it would allow customers to make informed decisions and better understand the associated costs.

To summarize, my experience with FedEx was average overall. The abundance of employees ready to assist was undoubtedly a positive aspect, as their presence added a sense of reliability and accessibility. However, there were areas where improvements could be made, such as reducing wait times and enhancing the online tracking system. With some refinements, FedEx has the potential to provide an even more satisfying...

I don't write reviews very often, but after I read all the reviews of this Fedex location, I have to write my experience. Because every time I think about it, it disgusts me! I would say, at this location, all the male staff are all friendly and very helpful. But one of the staff, I regret not getting her name, was very rude and very discriminating.

I aways print my labels and just drop off my packages at the store. Most of the time, there are employees asking people already have shipping labels to just leave the packages on the counter if they don't need a receipt. As I walked in the store that day, I had 3 packages, all boxes and not light weight by any means. I saw there were 3 or 4 customers in line in front of me, of course, my experience told me to go to the side counter to see if I can just leave my packages there as I already have labels and things were going slow at the store. Shockingly, the staff working with the customer, an older white woman, normal figure, said something very rude and in a disrespectful manner to me while I was not even aware she was talking to me because I was not even looking at her. So in front of all the customers in line and whole store, she said, " There are 3 customers in front of you!" . I was so shocked, because the first impression she had of me or the first thing out of her mouth is to assume I was about to jump in front of other people to get my packages sent?! Like I don't have any idea what I am supposed to do? You would not assume anyone healthy, young, well-dressed not knowing the basic morals right? So why did she have that assumption of me? Well I can't help thinking is it because I am Asian? Would she say the same thing if I was not an Asian? LOL.

That was a very bad experience for me. Everytime I go there, I wish I don't have to see her again. Gladly, I haven't yet. No one is supposed to be assumed to not have any manners or not knowing what they should know. Especially when they don't...

Six months ago, I walked into this store and shipped my iPhone 13 Pro to my fiancé in the Dominican Republic. She was supposed to receive the phone within a few weeks. Since I didn't have a FedEx account, the time for delivery came and went. I called FedEx, and they informed me that the phone had been stolen. I even contacted customer service in the Dominican Republic, and they confirmed that the box arrived empty at Customes.

FedEx requested the serial number of my old cellphone, but I didn't have it. The store either didn't ask for it or failed to record it properly in their system. If they had done so, this issue could have been resolved by now. I also reached out to T-Mobile for assistance, as I obtained the cellphone through them years ago, but they couldn't help either.

Currently, FedEx is waiting for a serial number that I can't provide. I not only paid for shipping, but the value of the cellphone was over $300. They lost my phone while it was in their care, and I have no way of knowing if one of their employees was responsible or stole my cellphone. All I know is my fiancé, who desperately needed that phone, never received it, and they haven't even refunded my shipping costs.

If I don't receive a refund, I will never use FedEx again. This situation represents an abuse of power, and it's frustrating to see big companies thrive or becoming TRILLIONAIRS at the expense of everyday people.

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