take heart — Local services in Austin

Update: 5/1 - I was able to speak to the owner after this review was made and it's clear that she spoke to her employees and rectified this situation. She responded back to me in a way that was contrite and sensitive, and after walking into the business with my family, and the fact that they were treated with respect, I am going to change my review. Very cute shop, however, the clerk seemed to be rather unenthused with me not looking like the target audience of the establishment (white, thin, pretty, hipster - I am black, tall, gothic, and a little heavier), and she was smiling yet terse and kinda rude when she rang me up, and simultaneously friendly to everyone else. I get to deal with the microaggressive racism even as the shop has a 'Black Lives Matter' sign in the window. I got what I needed, though I'm sure I won't be back and I will likely not recommend this place to anyone else...

Bought a bath product for $22 dollars when I showed the clerk that the online price was $19. Drove to the store to get something I could've gotten cheaper online on their own site...Jane (the person who "helped" me) didn't seem to care too much about this when I brought it up. Still ended up purchasing the product because my girlfriend really wanted it, but can't say I was thrilled about supporting this business.

Update: Immediately after I left, I refreshed the page on their online store, and of course they remarked the price to $22.

Newer Update: I was reached out by the store owner and she was able to refund me the difference in price. She was understanding and responsive about it so I am adjusting my rating thanks to Nina's ability to take care of...

I've done at least a portion of my Christmas shopping at Take Heart for the last several years. Every time I do, they don't disappoint. I think this is a great spot for anybody who likes Japanese home goods or is into the wabi sabi aesthetic, so things like stoneware or goods that look handcrafted. Things here are pricey but everything in the store is beautifully made. There are lots of neutral tones in the items here, things like incense, candles, pottery, glassware, baby & child items, skincare, bath items, books, kitchenware, decor, baskets, etc. If you're trying to make your place more homey or welcome a new friend to town, this is a great...