Tory Burch — Local services in Austin

Went into the store on 6/13/2025 as I was on vacation in town for a graduation party I had been wanting some Tory Burch slides for the longest but of course saw a purse first, checked out the purse and then saw the slides that would match, decided to try on the slides to see which ones would fit best and it seemed that it was an issue for the sales person to bring out the sizes, she bought out two sizes that they had in the shoe but they didn’t quite fit so I asked for a size in another color to make sure that if I’m ordering and having them shipped to my house that it wouldn’t be an issue. The hesitancy made me second guess my purchase. I went ahead and ordered but I can agree that as far as customer service goes the sales lady that I dealt with could have been better. To the point that I might return the slides when I get them. If I would’ve have a better experience I might’ve purchased the purse that matched the slides. I was dressed casually as it’s definitely hot in Austin but you shouldn’t have to be dressed up to receive great customer service! I could also possibly chalk it up to age but that’s still not an excuse. When working with customers there should never be a time that a customer feels that their hard earned money is not wanted. I went right into David Yurman and received great customer service! As someone who prides themselves on customer service this store/sales clerk definitely missed the bar. Seems like some re-training needs to be done. Thankfully, I go to Austin to just visit and this is not...

Walking into this store is so disappointing every time. Having spent the better part of 6 years working in retail, I understand the importance of exceptional customer service in building brand loyalty, and this store does not have it. It's a shame really, because they could do so much better. If you look like you have the money to spend, they'll give exceptional service and that's the problem. Two of my favorite pieces of jewelry broke last week nearly two days apart, a pearl link cuff bracelet and pearl earrings - both from Tory Burch. Given that the bracelet was upwards of $115 and the stud earrings were $75, I expected a full refund or even exchange for the pieces and was given neither. From here on out, I will be taking my business elsewhere and would encourage you to do the same. If you are a fan of the TB brand, but do not want to be faced with the poor customer service offered at their domain store, I would encourage you to purchase through Nordstrom's. They will replace your pieces if anything goes wrong and always go out of their way to make you feel valued as a customer, something this store...

I went in the store today, talked with a young lady around 12:20pm, I was wearing flower colored leggings with a white tank tee shirt. She had a black dress. I brought a purse from a Tory Burch Store only used in 3 times. I brought “2” that day. It’s around 3 years old but I stored it in the cloth bag and the bag it was wrapped in. I have many bags. But the top of the bag just started peeling when I took it out a few days ago. I brought from LA Cantera, but the young lady did not ask for a receipt or look it up in the system.The young What she said was, it’s probably cheaper to get it repaired at Austin Shoe Hospital—I’m new here, Come to find out it’s vinyl it will just keep peeling. I’m thinking quality. I liked Tory Burch but the young lady customer service …………… and didn’t even try to help. I probably would have brought another purse if she attempted to satisfy the customer. And I do have a receipt. ...