Michaels — Local services in Aventura

Without Mrs Geraldine❤ (2 HOURS, from1-2pm), I'd not have any clue what I needed/wanted. She was so helpful, caring, knowledgeable, multitasking, cause she was day manager and still spent 2 HOURS without a fuss. TOP NOTCH CUSTOMER EXPERIENCE AND SERVICE. All sales associates were kind, caring, knowledgeable with smiles. LOVE YA ALL. Then went back to Marshalls, bought another sweater, needed matching yarn AND OMG, FRANCES, WHAT WAS SOOOOOO WRONG, YES, maybe you had bad DAY BUT DON'T BRING TO WORK. I TRIED OVER AN HOUR, you ok, need a hug, tried to make jokes, helped her restock shelves. All ok, why you treating me like I was bothering YOU. I HAD TO FORCE HER TO HELP ME, She gave me 1 yarn at half price, WOW AFTER I TRIED DO HARD TO PUT A SMILE ON HER FACE, REALLY??? IDK, I don't get some people? At the end I AGAIN offered another hug AND/OR VIRTUAL HUG (DUE TO COVID),(u could tell something was bothering her, even other shoppers felt it to!!!), and said I LOVE YOU. HER RESPONSE, GAVE ME HER BACK and walked back to the office? 🤷‍♀️ Spent 1st trip (Geraldine) under $300, with Frances about $60. It's upsetting to have a sales associate, WAIT THE NIGHT MANAGER treat customers like that. NOT 1 SMILE. AT SEVERAL TIMES GAVE ME THAT LOOK, SHAKING HER HEAD, ROLLING THE EYES, LIKE go AWAY. WELL Cest La Vie. Hope she feels better or FIND...

Manager Alejandro is extremely incompetent and arrogant person who thinks is the CEO of the company and ok not to follow their own policy. I made an online order with many items, all received together except one that was shipped I assume directly from manufacturer and that is why it did not come with a scan barcode for him to scan. The item is unopened with tag, price, received 4 days ago, available online to purchase but because his scanner was not picking it he could not process refund. 5 times he said I am trying to help you but can’t do nothing about it since cannot find item. The picture of item is online, tag on item, I have order # and he gave me refund on another item from same order but not on this one. Got mad, walked away, I called customer service and they said will issue credit and submit a complain. Another person said can override it and he was asking how is he suppose to know what item costs same 🤦🏻‍♀️ like $29.95 then he said he can do an exception and give me store credit which I could have easily taken but why when he has my email, order #, item with tags and within few days from delivery. I said no and he said to walk out. Seriously the most...

I had purchased online with the option of curbside pickup. I got to the store 4 minutes after 6pm, so when I got there the curbside pick up was no longer available. No big deal...

I went inside and couldn't find the register for online purchases... well, as they told me,, you still have to wait in line with all the customers that are purchasing in-store, so the fact that you have already paid doesn't make you save a minute. I had at least 8 people ahead of me, and only 2 registers operating.

When I finally got to the register I found out that one of the items I had ordered wasn't available. That is the item my daughter needed the next day for a project in school, and I is also the reason I had rushed to the store even if I didn't have time. I wish they had mentioned in the text of confirmation of my order that that item, in that size wasn't available. I could have chosen a replacement instore, instead of having to go back in the store and waiting in line a second time to pay that extra item. I love the this store, but I didn't appreciate this lack of coordination that made me waste time (with a baby...