Macy's — Local services in Bakersfield

I was in your stores men's department. I had a very limited amount of time to select presents. I had made my selections and was told to check out at a specific register in the men's department. I went there and it was an unattended register. I stood there for a while, till I asked workers from another area whether they were sure if this specific register was opened or not. Then a female clerk emerged from the clothing racks. The female was very persistent in telling me to slide my Macys card. She told me 3 separate times and I was still placing items on the counter. I told her I would slide it as soon as I could get this card out of my pocket. She proceeded to ring up my items and was struggling with a alarm sensor. She began to twist this item and was wrapping the material tighter and tighter as she twisted it. By this time my eyebrows had raised, the sensor came off. I knew for a fact that the shirt was damaged, merely by the way she handled it. I told her I had selected these as gifts for each of my kids and I believe that she damaged the shirt. She initially denied it, but then looked at it and saw the hole in it. She looked at me and said, do you still want it??? What the heck! ???? Do I want to give my kid a ripped shirt???? I am now down one present and she could really careless. I live over 15 miles away and the last think I want is to have to come back to Macys again!!! She made no offer to allow me to select another item and just said sorry. That is how they trained me to remove the sensor, by twisting it. I honestly doubt that anyone has taught her to twist a shirt while gripping it that tight and ripping a whole it in. Furthermore, I can guarantee that this pathetic employee restocked this item to the next unsuspecting customer who may not notice this tear in the material. Secondly, I am completely out of shopping days as I have work being conducted and I am driving 5 hours to see my children. This is rediculous. Train your employees. Also, she would have forgotten to ring up my gift card, but I had to ask her, did you or did you not ring this gift card up????? All that I ask is for a little respect and competence. Seriously, manage your store???? I hope that corporate will have an opportunity to review this. I plan on pushing this until this is responded to.

This store is ghetto compared to most Macy...

Macys took my target bag, the items inside the bag were all worth about $90 and they won't give it back!!!! 08/05/2025 as my boyfriend was existing macy's around 6:40 pm, a guy/employee stopped him saying he needs to take his bag, my boyfriend gave him the bag, had him waiting outside for about 45 minutes while he went inside trying to get a manager to talk to, in the end all the worker asked for was his name, phone number, and asked him what was inside the bag and my boyfriend never got the bag back. The next day I went into macy's myself trying to get the bag back, when I told the employee about the situation she was trying to get a hold of someone else to talk to, she told me that their team heard about the situation, clearly saying it did happen and that the employees were aware of it, she told me I had to talk to mall management, went to mall management and told me their was nothing they can do about it because Macy's have their own security and management. Went back to Macy's, talked to another employee and he basically said they do not have the bag, told me I had to go back to mall management to see if they can partner up and look at the camera footage. I talked to a lady that worked for the mall management, she was trying to get a hold of a Macy's manager but wasn't able to. She told me she'll give me a call once she hears more information. About 20 minutes later I received a call and it was the lady from the mall management, she told me Macy's looked at the footage and said it wasn't a worker that took the bag, it was just a random person that was pretending to be an employee, she also said that according to Macy's the guy that took the bag still purchased something after it all happened. My boyfriend said that the guy was behind the registers talking to a manager that's why he was sure it was an employee. Didn't make sense to me because earlier that day the lady told me their team did hear about the situation. Macys is very very unprofessional, 1. if it was a random person trying to be an employee, why was he behind the registers 2. your telling my that the registers we're unsupervised and that there was no employee at all that witnessed anything that happened????????Their story just isn't adding up, if i can't get my bag and items back, i want a refund for everything that was in...

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