Spectrum Store — Local services in Barstow

Extremely unsatisfied with the Tech service of Spectrum, in Barstow. I was sent a NEW Router, and Modem, and was advised it is much better than the previous... Happy to receive an upgrade, only for it to fail, and operate 10X than the previous set up. Spoke on the phone with a tech, and he advised me something was horrible wrong, and created an appointment for a Tech to come to my home. The tech came (the first time) and said everything was fine (LIE) Nothing worked as promised. I called and demanded the tech return, which he did the next. This time he replaced everything he told me to my face was good. Why if everything was good would he replace it? (LIE)

My internet has failed me more with the new, than it had ever. Of course by this I am pretty irate. I had to make many calls, talk to this person, and that person, a lead, and a supervisor. Each individual told me something different. Each made promises that had zero intention of following through. They left me to rot (so to speak) I was promised (absolutely) TODAY, to no avail. (Another LIE) Their excuse was they had other appointments ahead of me. HELL NO... My job HAS NOT been completed, and I should not be bumped because their poor technicians have no clue of proper repairs. This is all unacceptable, and regardless of whom had an appointment, my service work should be completed prior to beginning another job. Very, Very, Poor business practice. After reading reviews I see I am not the only one that has experienced this manner of operation. They choose to skip my difficult job, for an easy in, and out job, because they fail in knowledge. At the moment I am promised a call from a Supervisor, and I would bet (large) that they do NOTHING... I was told I can demand billing credit, but I am certain that is also a LIE.

Yes, I an bitter, and don't understand how someone can operate a business like this. It's truly sad. Incompetence irritates the heck out of me, and LIES are even worse. Beware of Spectrum... This will be a "Social Media...

Terrible internet reliability. Internet goes down once a month. Always on a weekend. The outage update it always wrong. For instance the outage happened at 5am. So far there is 4 different updates now stating by 4pm internet will be restored. All they do is credit you for the day. That’s 12 hours of no internet. That should be more than a $2 credit. It should be a free month of internet every time internet goes out on the weekend for more than 6 hours during peak internet time. There aren’t any storms in the area so get it fixed spectrum. Or I’m...

Spectrum contacted me asking if I would like to switch my Google Pixel they did a background check on my phone and told me 100% it was going to be able to be transferred 4 days later the phone has not been transferred over and all I can get from spectrum as they say the phone is blacklisted which it is not I've had Verizon clear the phone with zero det. and zero bill very disappointed with the service at least with wireless cell phone the internet is amazing at my...