Nelsen & Co — Local services in Bay City

Don’t send your jewelry to this place.

First, I dropped off a bunch of silver coins ( to his assistant- to off set the price of my appraisal of 6 rings/ separated of course), to see if he wanted to buy the silver coins)

Two months later, I get a call that my appraisal is in. So I sit down next to him and he starts appraising the silver coins????

And I asked him what happened to my jewelry (6 diamond rings) that I wanted appraised? “Huh? I don’t know- were they in this bag?”

He couldn’t find my jewelry anywhere!!!

He was only suppose to buy the silver coins I left/ It took an half hour for him to find my jewelry in the back while I waited. I was frantic at that point- what a dingbat!!!

Then I had to come back for my jewelry appraisal, and he said that my mom‘s ring of 55 years was not real!!’ Which was appraised in six different states 10 years ago for 5 grand more than he FINALLY appraised it at ( and yes I do have the old appraisals and yes I did supply him with the old appraisals- on all my rings)

This jeweler is a hot mess. He doesn’t know what he’s doing and he underestimated all of my jewelry- he gave me estimates from 15 years ago from my last appraisals. Don’t use this jeweler-he’s senile and using..

Ps. And if it couldn’t get any worse, when I got home from getting my jewelry appraised from him- there was a small diamond missing out of my wedding ring. I took it back to him. I said it was missing a tiny diamond on the side). I dropped it off and my invoice that said 0 owed, and when I went to go pick it up. They wanted to charge me $325 for the stone. I’ve had that ring for 15 years never a diamond missing from it- these guys are not legit- underestimate value, loose your valuables- probably has cataracts when he’s looking at...

I had bought my fiancés engagement ring there. Things went great so I bought my wedding band from there as well and got it within 3 days. But her wedding ring we bought ended up not coming in. We ordered everything a month in advance and he told us it will be in within a week and he'd call us. We got no call so we gave it a week and called him and he said it will be in the next week. Then we called again and he said it's going to be here tomorrow. Tomorrow comes he said the same thing, it'll be here tomorrow. So I come in this time the night before our wedding and he says it'll be there tomorrow and he can deliver it to us before the wedding. I told him no. It's too late and we wanted our money back so he did. This all could have been avoided had he called us when things started to get delayed and kept communicating with us. We kept having to contact him up until our wedding day. I understand delivery delays happen but if things start getting this bad I'd like to have known sooner to go over options. I still would have bought from him if he said it straight that we might not get it in time and we would have gladly used our back up ring and followed though with...

Just got done doing business with them, I had an unusual watch (Talking Atomic)that needed a battery, I went to the place across the street that either had no clue or didn't want to bother,weren't able to help me, asked if they knew of any other place and pointed here, the gentleman, I assume was the owner was very respectful said he had heard of them and sent it to the craftsman in the back, a few minutes later he came out, battery replaced, did some conversing on the watch and was on my way, had another customer come in and was impressed with his customer service to him as well. Love leaving a business feeling good, the fine art of great customer service isn't...