Outdoor Adventures — Hotel in Bay City

So truly disappointed in the process of reservation. After being on a waiting list we were notified 3 days prior to our trip we were able to get in. I called not 24 hours later to ask if I could cancel the reservation (no excuse given) and was explained that there was no way they could waive the 50.00 fee. The manager, whose name I could not even understand due to the fact she answered the call on speaker phone was as unhelpful as she could possibly be. She finally explained that is "proof be shown" and there was a certain circumstance that they would consider waiving it. I said yes that is actually why I cannot go and explained my son's currently wearing an EEG cap with 30+ wires monitoring his brain. She then told me that was invalid due to coming up with that excuse after the request of canceling. I told her I could provide pictures and Dr.'s proof. not willing to reconsider. I truly had no intention of explain a personal description of my sons ailment to cancel a reservation that there is a month long waiting list for. I understand policies, but there is 0 consideration. Felt like I was accused of a mistake. Frustrated I asked to be given information for a sale of my membership. I literally paid my 400.00 yearly due days ago and use your facility MAYBE 6 days a year. Very disappointing the place seems to have gotten so large that customer service is in the garbage. Just be prepared for the "We have thousands of members and don't need you" 10 year member

• update Worse customer service EVER!! I cannot believe this could not be resolved. I called multiple time to management only to receive bill collection calls in return rather than management returning calls. A threatening letter about recovering their legal fee's. I paid the late fee today under duress. This place has sucked the fun out of recreational camping as it is a corporation now with...

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If you like wishy-washy policy, rude staff over the phone, and getting the wrong information, Outdoor Adventures is the place for you! With all of the bad reviews, the salesmen who can't back their own words, and all the hoops you have to jump through to get what you want, I can't believe they have such terrible reviews.

Be very careful of this place. Make sure you know what you're getting into. It seems all good at first. And after you make the mistake of purchasing a membership here, good luck getting rid of it. (Trust me, you will) Most of the members I talk to wish they could find someone to buy their membership off of them. Don't waste your time. Once they have you bound by your membership, it's a totally different ballgame. Also, try to avoid the manager Jenny. Very rude. Doesn't back what her employees say. "Oh, it must've been a new person"

Average online reviews less than 3 stars. This should say something people. Don't let them rope you in. Do your research. Ask family and friends. I hear a lot of complaints from people.

Do not trust their "testimonials" Of course they only post the rare good reviews they get.

Also, outdoor adventures is a no fun zone. So if you plan to not have fun, this is the place for you. Between all the rules and lack of repair, it's not much fun. I stayed at the Mt pleasant location last year, and the mosquitos were terrible.

They lie until you buy.

Look at my other reviews. I don't only write bad ones. I don't just complain about everything. Listen people.

Edit to response from "owner": Typical reply to try to make yourself look good. If you call them, (and can actually get through to someone) then they are just rude and not helpful.

BEWARE OF OUTDOOR ADVENTURES. READ...

This company gets one star from my family. Corporate customer service is EXTREMELY rude and their stiff policies make enjoying the membership difficult. It all sounds great on paper but using it is AWFUL and so inconvenient. While I wish we wouldn't have signed up at all (I'll say, the salesmen are very good, very convincing), I'm glad we only got the 2 year sample membership. We will never use Outdoor Adventures again and definitely will spread the word to fellow campers. The final straw to that decision was an attempt at canceling a reservation. $50 to do so last minute. On a weekend they won't be remotely close to full, and due to an emergency with my husband's job (which I can provide them proof of), we will not physically be able to come up. Still charging us the fees. We've already paid the membership off, so we've paid more than enough to cover the space, yet they have got to get their nickels and dimes in. And the attitude I was met with on the phone was unacceptable. The manager was worse than the customer service rep.

We also have had poor experiences in finding appropriate lots for our camper due to their reservation system. You can't pick the lots until you arrive, so we literally had to squeeze in to a tiny lot because they were so full. They romanticize the idea of having so many lots to choose from, but the actual implementation is horrible.

DON'T FALL FOR THE SALES PITCH! IT'S NOT WORTH IT. I know more people who regret their memberships than who actually enjoy them. It looks great on paper but that's it. Their salesmen are reeeeeeally good at sugar coating everything, but in reality, it's just rotten. DON'T BELIEVE WHAT THEY...