I can't say enough positive things about Dr. Wadhwa and his staff! Everyone showed me and expressed compassion, empathy and kindness. This is vital in treating any patient but especially when making a positive first impression. I felt heard, listened to without judgement and like everyone was there to help me or worst cast scenario point me in the right direction. From speaking with patient advocate Ms. Lawanda Tensley to getting a message from her superior Amy, to dealing with the Dr's nurse Ms. Elizabeth, everyone made me feel like I was important and deserved the best treatment and to be heard.
The doctor assured me that although I was told he "consulted" with the ER doctor at Memorial Herman greater heights on 11/28, (when I went to Memorial Herman greater heights via ambulance) he had never seen my records or looked at my previous diagnostic tests before my appt on 12/21.
He told me he would be speaking with a few people/doctors and supervisors at Memorial Herman who were working that day 11/28 when I was at the ER for over 8 hrs before being seen by a doctor. The doctor assured me since he had NOT consulted on my case and had never met me before 12/21 he wanted to make sure (in the future) Memorial Herman does a much better job at what they disclose to ER patients and what the ER doctors are telling patients and putting in their notes.
This is beyond refreshing that Dr. Wadhwa cares this much and at this level because it shows that he's not simply "passing the buck" and passing on responsibility to some random doctor or making excuses for the lack of professionalism and adequate care I received at the ER at Memorial Herman greater heights on 11/28.
How can anyone help make things better if they don't know exactly what is wrong? If I'm putting your name all over official medical records and making multiple claims that YOU not one of your staff or associates told me x, y, z, is that OK if it's not true or accurate? Should we simply let inaccuracies in the medical field slide? If I'm stressed as an ER doctor, I'm going through a divorce, my mother is in hospice and the ER is flooded with patients, is it ok for me to rush through my patients, not take the time to properly listen to them and then falsely communicate inaccuracies to them? Is this OK? But remember I'm "stressed" have a lot of personal things going on in my life and the hospital needs to make as much money as possible, Memorial Herman has a bottom line and I need to adhere to that no matter the cost.
The aforementioned is deplorable and displays gross negligence. However, I can tell and it's clear to me that Dr. Wadhwa and his staff are NOT like the above. They adhere to and follow a much more ethical and honest way of approaching medicine and treatment. I sincerely hope the doctor is able to get things sorted out regarding my ER visit on 11/28 at Memorial Herman greater heights. I completely concur with any doctor who didn't actually see me but paperwork indicates that they did. I too, wouldn't want anyone using my good name much less indicating my full name multiple times in medical documents unless it was true and accurate that I did in fact consult on a particular case.
Thank you to Dr. Wadhwa for taking and making the time to put the patient first. After all, if I was your mother, sister, daughter or wife, you'd want the same treatment of your loved one, to be cared for with honesty, decency and respect. We shouldn't expect the bare minimum now a days, we shouldn't rush through our day and especially our job when we have someone's life in our hands. We need to do better in the medical industry, we need to pride ourselves on treating patients like people, like humans, not like dollar signs.
This holiday season, I'm grateful to be alive, to be able to walk, talk, hear, see, breathe on my own. But I'm also grateful for UT physicians and especially Dr Wadhwa and his staff. May they be blessed...
Read moreIn re: "Thank you for your recent visit with KELLY WIRFEL, MD at UT Physicians Bellaire Station on 08/21/23."
I met with Dr. Wirfel as a "new patient" for the treatment of DIABETES. Based upon inferential reputation only, Dr. Wirfel had been recommended by my PCP shortly after having severed the clinical relationship with my previous endocrinologist.
Dr. Wirfel seemed genuinely pleased to meet me, and that same casual/professional demeanor followed throughout the entire appointment. She was at once informative and motivational. The doctor made me feel as though my case was interesting and worthwhile, which, as a result, made me feel that my medical history was interesting and worthy of her attention and care.
I apologize for the inappropriate tenor of the following, but Dr. Wirfel has to be the most "normal," down-to-earth endocrinologist I have ever encountered -- and I've met some doozies. Dr. Wirfel has a pleasant demeanor, coupled with a bevy of medical science under her belt. Her communication skills demonstrate that she can reference endocrinologic areas using adaptable language that can be reared accordingly to whom she is speaking. I noted that she had a keen instinct for estimating this patient's breadth of knowledge of medicine.
When I asked Dr. Wirfel if she would officially take me on as a patient, she gave me the "thumbs up" sign. That simple gesture provided me more relief than I could describe, because I knew I would be under able and competent care. She emphasized the use of the communication portal to let me know I could always reach her, if the need should arise.
In following up, I received appointment summaries with regard to my session with Dr. Wirfel. The notes are comprehensive and, immediately apparent, written by a professional endowed with a gift for perception and observance of empirical and implicit patient traits, and the analysis and, most importantly, the synthesis to arrive at a fully realized picture of the patient. In other words, Dr. Wirfel is a gifted practitioner of...
Read moreI have been with the Methodist group most of my adult life. This was my very first appt. with the UT Physicians Group, so the doctor only had information that had been provided thru the "New Patient" documentation that I promptly received prior to my appt. It was the most thorough questionnaire I have ever completed. The office staff were all so friendly, warm, and knowledgeable. They had my appt. set for a doctor that I was in need of seeing before I left. Wow. So efficient with a smile! Made me instantly feel like they didn't mind helping me, and actually appeared to be happy in their employment and environment. This my friend is rare. Very rare for today's laborers. Where has all the happiness gone in today's medial personnel, you ask? Right here. They are all over here, I kid you not! How awesomely refreshing! This doctor, which I call Dr. E. was so patient and kind. She listened to me with the interest of understanding. Questions were asked and the answers given. Concern's were expressed, like a dear friend would. She made me comfortable during my entire visit and was very gracious and reassuring. She set the goal, and the plan in getting to the goal successfully. I know this sounds like I am talking about one of my own family members. I am not. I just met this doctor for the first time, in addition to working with any UT Physicians. I am excited in my treatment plan, and I would suggest to everyone reading this to dump your A.I. robotic doctors and move yourself over here to this doctor. I have more appt.'s coming up with the UT Physicians in different medical specialties, and I will honestly keep you posted with any future rating, as well as any comment I might...
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