St Hope Healthcare - Bellaire — Local services in Bellaire

Horrible experience with Nurse Practitioner Nicole Lisberg. She does not take the responsibility seriously. Almost as if she is volunteering and not getting paid. I’ve placed a formal complaint with the Texas State Boards of Nursing on her. I will never let Lisberg treat me again. I wouldn’t let her treat a dog. Her ridiculous excuses have been, “I’m in school , I’m not in clinic, I didn’t do my office notes, I forgot or I have to go.” After refusing to continue treatment on meds she prescribed. Vasquez and Lisberg (on another situation) prescribed medications that contradicted themselves. None of the doctors or pharmacy at Bellaire warned me. Taking the meds as prescribed my blood pressure dropped so low I fainted busted my eye open. BP : 66/80 ; not good ! I notified Dr Brisco at Bellaire. She steps out the exam room. Finally I think someone is going to investigate this and bring this issue to practioners attention. Nope, she walks back in the exam room with a printed office note and says “ where did you get the medications you took, it’s not noted on Vasquez office notes”. (Wow—- is she just accusing me of taking meds as if I bout them of the street? Who are these people.) I told Dr Briscoe I AM NOT RESPONSIBLE for PA Vasquez documenting.

Due to my life threatening situation and no phone calls returned from Mary, Medical assistants (even after they verbally tell me “we will call you back before the end of day” , I then call their corporate office and left messages because Maria states everyone is busy and not available. Shaterri from corporate finally called back. She is in charge of patient conflicts internally. She was no help, actually made things worse. She had an attitude, in denial, she was codescening, yelling/speaking over me as an angry woman for no reason. She played a victim role—?? Then she just hangs up on me.

I then later call and ask to speak to the clinical director, Patrice? I left 2 messages and no call back. I call again 3 days later begging for help. I felt I was having a life threatening condition. I was told she was to busy going from clinic to clinic....uhm ok, then that would allow her time to call but again, no call back yet. So I asked the lady what my options are she said she couldn’t get ahold of anyone at any clinic and good luck to me and sorry I’m going through this? What?????

The Medical Assistants talk at you not to you. After speaking to the office manager FINALLY for the first time she passes the call to a 15 yr old angry, monotone medical asst. She said a prescription was called in and the other one will be taken care of whenever Lisberg comes in.( In a week.)Well that was a waste because the MA was looking at an old prescription so nothing resolved AGAIN!! . Not even the Social Worker at Bellaire called back.

I called the Office Manager at Bellaire- Mary, she will lie to your face. Also will not call you back. Provides no solutions, has no sense of urgency, care nor compassion in my urgent life threatening matter. She should be fired. I told her how life threatening my situation is and how my parents did in their late 50’s and being in my 49’s I was very concerned. She coldly stated “I will call you before end of 5 with a resilient”. She didn’t call. .....Shame on You!!

For this being a federally funded program this clinic has not followed proper protocol. I will notify the DOJ in downtown Houston, submit proper complaints on all those involved, licensed or not licensed (including MA and Social Worker)that where aware of my life threatening condition and refused to help. ( it finally took 15 days when I went to another location. Although it took almost 2 hrs to arrive they saw me immediately on the same day, thank you to Angelica and Dr Pharis.

..................And to whoever has the job to write little responses on reviews , where were you when I needed help? You’re just a paid ghost to appear interested and concerned. I won’t be calling you. Just respond to the letter from the DOJ and State. I’m lucky to be alive after waiting 2 weeks on the...

I’ve been coming to St. Hope since I was 19, and over the course of time I’ve seen some pretty amazing employees come and go. Providers and assistants a like. People who made you feel seen and heard. Now I have no clue what’s going on there except that now St. Hope is starting to become just like all the others. All the other organizations that set out to help but become so big that it’s all about the profit and numbers that they can turn. It’s been almost a year or more since I’ve talked with my provider about the intense pain that I have been suffering in both my left and right shoulders. With all due understanding and respect, St. Hope does not have the availability to do MRIs in certain things so normally they outsource for that in the past, I would’ve been outsourced to someone else to be seen and start the proper treatment that is needed to help me recover. But not anymore it has taken over a year since one of my providers. Now two of my providers have submitted information to have me seen by someone else who can do the MRIs. Now I don’t complain. I really write reviews good or bad just because never be my thing. I’m always pleasant when I go into the store no matter how shitty a day someone may be having, Including staff. I always have a smile on my face. I’m always laughing always joking always trying to keep it pleasant because I do understand how difficult for the employees it can be. But who ever the powers may be that are now taking directions and creating new rules are no longer having their employees or their patients best interest in mind. I am highly frustrated that it takes me getting a phone call to update my basic living information and now I have a co-pay to a business when the economy is in such an uproar to have the audacity to ask me to pay a co-pay when they have yet in over a year to make sure that I have had the proper care that I need to work the job that they want me to work in order to pay their co-pay make it make sense people so with that being said, I highly urge anyone who is seeking proper help to speak up and speak out because at the moment no one is listening, but they want your money no one is caring, but they want your money. No one wants to hear the suffering that you’re going through but they want your money and may it be $5, $10, $100, you want money but your providers can’t even get you the proper care you need because the higher ups are more focused on the money.

As I stated earlier I don’t normally do this but how dare you act as if you care about me but neglect to support my providers in order to best assist me. Shame on this whole Organization and I will talk to any and everyone who is willing to listen to me and see what I see and I...

We are invariably in a position to share information, good news, essentially, but the proverbial WE typically pause on presenting good information, opting instead to pass up the opportunity for whatever reason. Today, I'm choosing to share how SHF BELLAIRE has been a good constant in my life inasmuch as I have been in its existence. As a long-time patient, I have had the distinction of observing the growth of St. Hope, not only with new campuses, but also with new developmental research; with additional, clinically credentialed staff; added funding for community based programming aimed at education in lower socioeconomic areas...all good news that should be shared. What has remained the same is my experience with SHF BELLAIRE, and said experience includes expertise in patient care. From the personalized touch of the front desk staff, Myra and Billy; the ever-present oracle of sorts/problem solver, Ms. Mary; the personable and clinical expertise of RN Salima, who has a gift of calm and a genuine desire to be among solutions, to ancillary staff in Psychiatry (I think immediately of Provider DeJean and her optimism and realism that becomes a part of my plan) and phlebotomy, staff like Ayesha, who ensures success at the first draw while being engaging, knowing that she, too, is a necessary part to the metaphorical picture. I would be remiss if i didn't recognize my personal champion, provider Manny Vasquez. I am better and healthier than how I came in, and that is overwhelmingly because of the good news of expertise in medicine, personally tailored for me and what I needed at that time and what has clinically been directed over time by provider Vasquez. Admittedly, it is often a hard struggle for me, juggling one's physical, emotional, and mental well-being, but if I pause to know that this is about me, I also know that I have a chorus of encouragers to assist me in my medical journey from good to better to best, and that chorus of good news is SHF BELLAIRE under the organizational leadership of...