Escape Outdoors — Local services in Bellevue

I was in the market for a jacket. It wasn't a smooth experience. The one that I wanted was not available in stock, so we had to order it. There was a hiccup with the shipping process, so it took longer than expected to arrive. But I have to say given the circumstances, I was very impressed with how Alex, who I worked with, handle the situation. She provides world-class customer service, and genuinely cares that you're happy with your purchase. I ended up trying out two other jackets because of the shipping delay of the one I wanted. Even after I seemed somewhat satisfied with the second one I tried, Alex still gave me a call and left me a voicemail to let me know that they had received the one I ordered and invited me to come back to try it. I ended up coming back, and I'm so glad I did because it was exactly what I was...

I'm a new Escape Outdoors customer and I'm really happy with their customer service from Joe. I was online shopping for Cyber Monday and needed some help with a few orders. An email request for a price adjustment for one order was answered within 30 minutes. My phone call for help to change a return to an exchange was also handled promptly by Joe - an actual person, not a machine. This store has a great product selection. I was able to find a popular jacket in the color and size I needed, which was either more expensive or sold out elsewhere. Escape Outdoors helped me make someone's Christmas wish come true and their excellent customer support made me feel like my money...

Absolutely the worst customer service i have ever encountered i needed to exchange a pair of three day old 95.00 gloves for a size smaller and because i had worn them one time even though i had the receipt and all the original tags. They refused to even exchange them for a smaller size and suggested that i sell them on craigslist and that I will probably get my money back. I think that is the most outrageous exchange policy or lack there of that i have ever heard of i will never buy another thing from this company and i suggest you don't either as you have no where to warranty your products. Even if they come with a 1 year manufactures warranty as...