LivWell Dispensary — Local services in Berthoud

I’m giving Justin a 5 star review but giving Nick negative stars. I am so over rude, condescending customer service. Can’t people just be decent. I am/was a regular at LivWell and have had a positive experience the majority of the time. They’re not the cheapest but they have a decent loyalty program and for the most part they have a really great staff but Nick ruined LivWell for me.

I entered and was greeted by Justin, he was welcoming and kind. I got to the back and encountered Nick who told me someone would be with me. There was another tender helping a customer. No big deal but they were deep into their session and I knew it was going to be a bit. I looked at Nick, nothing. He clearly didn’t want to help me. Justin came back and immediately said, I can help you over here. I make my purchase and in my car I notice that my pen has a large air bubble. Every time Ive purchased in the past I’ve never had an air bubble. LivWell always instructs me to check and make sure it’s not leaking and I can return within 3 days if there is an issue. Considering this is different from the other pens I’ve purchased I think “issue” with the pen. Nick who is now at the front desk doesn’t want to hear my concern. He tells me it’s fine. I tell him it’s abnormal, he tells me he’s not going to do anything about it. Then he tells me I shouldn’t even have it in his store. I show him the instructions on the receipt that literally says bring back within 3 days and then he says it’s not defective and I’m not going to do anything about it. He won’t explain to me why in the past it’s filled to the brim but this air bubble is normal. To me it indicates a leak. But Nick won’t even consider or empathize with my concern. His mind is made up and he refuses to help and/or elaborate. He also says he’s the manager (which I don’t believe because that would be a terrible business decision to make someone with his attitude a manager). I’m not getting anywhere so I then go in the back and talk to Justin. The first thing Justin says is “yeah that happens. You see air can escape from this chamber and that’s why you’re seeing an air bubble and it’s also how the pen was stored …” and goes on to explain to me WHY it looks off from my past pens and assures me it’s not leaking. All of which makes sense to me. So both Justin and Nick have essentially told me the same thing (it’s not defective) but instead of being defiant, quick to dismiss and unhelpful, Justin met me where I was at. Listened to my concern and addressed my concern. That’s all I needed was for someone to meet me on a logical/rational playing field. It’s incredibly infuriating to be dismissed like that and to be told that your observation and concern is invalid in a condescending tone. So thankful for Justin who was kind, knowledgeable, empathetic and thorough. He’d make a great manager!!

Oh and I went through all that and the tender helping the customer was STILL helping the same customer when I left. Nick...

The establishment was organize and clean. Upon arrival one of my favorite budtends came over to assist me. (Her and her daughter are a dream). The company had just set up a new pos system that takes debit cards. My budtender was stilling getting use to the system, she called for assistance because she needed help properly inputting correct data from the tip I had given. Upper management showed up, at first glance I saw a well put together blonde woman who's name started with a letter "P". Unfortunately as soon as the blonde woman spoke I was completely disgusted and disappointed. She began to belittle the budtender for not knowing how to work the newly installed system. She stated " I just showed you yesterday" I felt embarrassed and angry for the budtender. But the budtender remain calm and allow upper management to continue. Moments later upper management became confused herself because and she also needed to call for help.( so ironic) Kyle, she came and save the day!!!!🤟🏾❤️🤟🏾

Later that day, I return home and saw I was given the wrong items according to the receipt. I called immediately and Cory stated I could come back in and I would be taking care off. I was not able to come back till the following day. Caleb, Ann, and Amber all reassured me that my items although were not the correct names of the items I order but it was the correct stain I requested, and I would be fine. So I decided to keep the original items thats was given to me I was told the new pos system just printed incorrect info on the receipt I was given. Upper management was there as before and she gave me a gift for my troubles of having to travel back to the store but did she ever say sorry to the budtender she had spoken so rude too. That's what this world needs more people saying sorry and meaning it. I'm not perfect, Nobody's perfect! But we can become perfect buy...

I enjoyed the products they carry and the Concentrates aswell. It would have been a 5 star. The Budtender "Amber" has a nasty/disrespectful Attitude with us especially towards my father not knowing the rules. He has never been in a dispensary before and was unaware of the rules. Amber didn't handle it professionaly at all. She made disrespectful comments to him and myself made him feel uncomfortable and stressed and he walked out. She wouldnt even list to him trying to apologize , she care more about her loosing her job. It wasnt even a big deal and he said I will still buy it even though he touched it Before he left ,My Father said, "I feel that I should leave then if your going to treat me like this" Amber's remark was "I'm glad you are, I don't need this" I was astonished she said that. I was explaining to "Amber" the how my father has never been to a dispo before and she kept with her attitude and didnt care when i was trying to be reasonable about the situation, Luckily the Manger thier took over and made it a better experience. I hope "Amber" gets some kind of education on how to...