Public Storage — Local services in Berthoud

Used to be 2nd Street Self Storage, I dealt with Nicholas and Chineze (pronounced Shi-knee-zee, I dealt with her the most) their service was decent and timely... Sometime around 10/2024 got bought out by Public Storage... Customer service ceased to exist. I cannot agree with the new contract through their app, nor can I upload any documents... As a result I cannot upload proof of insurance so they charge an additional $30 (approximately) a month for their insurance. I tried using their 'chat' feature during business hours to try to resolve this issue (see photo) only to no avail.

I access this storage maybe once every couple months (it's a business storage), I have an auto payment setup, in my opinion; it's not worth it... $135/month for a 10x10 then they charge an additional $30 for their insurance... It's not worth it.

(Update)

On 12/10/24 I got a phone call from Dario, I explained to him what had been going on for the low review, and told him I will update the review... So here it is... Prior to the 10th I had called customer service in another attempt to talk to someone. I finally got someone after several minutes of waiting and a prompt encouraging me to call back on another day. I told the rep I'd like to make an appointment to talk with a person at the facility (since the rep couldn't help) to fix this charge. The rep said they sent an email to the local manager for me to meet with them the following day. I get there at the location and wait, no one is there, the building is unlocked though. I waited about 15 minutes and someone was there (his name is Morgan) but he was waiting for an appointment for 2 pm for some other person who was a new customer (it wasn't me, my appointment was 3). I explained to Morgan about the charge it took us until almost 4 to figure everything out. The $30 was NOT for insurance, it was the difference for changing their billing cycle. My billing cycle was on the 17th (auto paid for Nov 17th-Dec17th) I got billed $26.some change on the 1st of Dec for the difference of the 18th of December to January 1. (Not the way I'd do it, but we are all different) The problem of LACK OF COMMUNICATION is still there, I just can't to clarify it's not for insurance, billed for Dec18-Jan1 on December 1 after the auto pay had already paid from...

They do not deserve one star. BEWARE! Make sure to read their lengthy contract. First of all, they are not there on week ends when most people move. If you call with a need, forget it. I called on two different occasions left messages and did not hear back til 2 days later on both calls.

Being a new facility, they should have checked each unit to make sure they were accessible because the 1st unit I was not able to open because the lock was not lined up with the opening, so the lever was stiff. I tried several times. That was one weekend wasted. Also, there was a huge section of ice by the door to enter the building that they neglected to address. I was concerned about falling.

So the next time I came I was all set to move into another unit and when I asked for the equipment, I could not believe what they expected me to use. They had two small, flimsy pieces of equipment that quite honestly I have never seen at any other facility in my lifetime. It was not professional by any standard. I have moved a lot and have stored a lot and never had I seen anything like that. I would have had to make 30 trips. No wonder they are open til 11 pm. So I decided I wanted to cancel after 4 mistakes on their part and they refused to return my $50 when I never even got to move in. The female, who initially tried to come off as friendly and helpful is a phony. She had the nerve to tell me she would not refund my money because I did not move in right away. How lame is that? Yeah, the 1 st week we had sub zero weather. I tried right after it got warmer which was after the first week when I ran into their issues. All of this happened within 3 weeks and she should have refunded my money.

It’s always a good business practice to refund someone’s money when the company does not deliver what...

Since the beginning of this year, I have rented 2 storage units at this facility. Generally, it's been a good experience. So good, that I contemplated moving my camper and other belongings from Berthoud Lake Storage to this facility. Thank God that I didn't.

Recently, I had to make some changes, and because of those changes, I no longer needed these units. I contacted management and informed them that I wanted to end my lease and surrender the units. They proceeded to inform me that they were going to charge me for an additional month because their contract allowed them to do so. I pay early, middle of the month each month, and because of that they are saying that I didn't give them 7 days notice. Terrible. Its the 13th, and the month has 17 days left. Turns out the issue is that they changed my start date on my contract retroactively because I asked to pay on the 15th each month. Not cool.

Fast forward to today, when I went to collect my belongings, I accidentally left a of couple boxes behind. The only reason I know this is because almost immediately after leaving the facility I received a phone call from an Oregon number, which I didn't answer for obvious reasons. It was the owner of 2nd Street Storage explaining that she felt they had a good relationship with me and that it was "wholly unacceptable" (her words) to leave debris in their storage units. When I returned to collect my forgotten boxes, I discovered that they had locked me out and if the gate hadn't been open I wouldn't have been able to comply with their request.

Frankly, the experience left a bad taste in my mouth. Everyone is allowed some grace, but that should...