uBreakiFix - Phone and Computer Repair — Local services in Bethlehem Township

I bought a Samsung S22 Ultra in May at Best Buy. I immediately put a case and protector on it. I recently noticed something off about it when the screen protector was peeling and decided to swap the protector. That's when I realized the issue was the screen. Reported it to Samsung on Aug 25th and was scheduled for 11:30 AM on Aug 26th with uBreakiFix for warranty repair.

Phillip looked over the device and wasn't quite sure how to put it into the system, so someone else assisted. First, the other tech attempted to claim it was heat damage, but Phillip pointed out that the glass was "pristine" and that seemed unlikely I caused it. They asked if I spoke to Samsung and I told them I had even sent in pictures. I heard the other tech make a comment to Phillip about it "kicking back an exception, but they could put it in as that" and they gave me a 24 hour turnaround and a receipt.

At 1PM on Saturday, I called to see if my device would be ready that day. The "public" store hours are 11 AM to 6 PM Tuesday through Saturday (normally 10AM to 8PM Monday through Saturday and 11 AM to 6 PM Sunday). I selected the option for "status of my repair" and was connected to Michael. When I said I was calling about repair status, he asked if I "planned to give him a name or device or something he could look it up with" in a sarcastic tone. When I provided the info, he said they'd call by 5 PM if it got done. I said I was concerned about getting it before two day closure and he repeated the same statement in a rather annoyed tone.

The online tracker showed the device begin repair at 3:30 PM that day and entered into diagnostics around 4:40 PM. I was in the area around 5 PM, so I dropped into the store having not heard anything more. A different tech greeted me, but said my device was not ready. When I explained that I was given a 24 turnaround and we were now well over it, he got the manager. The manager, who was the other tech during intake, told me diagnostics revealed an issue with a broken data port. I asked a couple questions, such as which pin and the error code. The manager stuttered about not having any details and how it could be something as trivial as moisture, but he would have to reverse the repair to release my device or wait until Samsung approved the issue. The repair was completed at 6:43 PM.

Sunday, uBreakiFix sent me a survey about my completed repair. I had not received my device. Monday, Samsung asked me about my completed repair. I had no device, so I called them about the data port issue they had to approve. Samsung had no record of it and told me that it may be something uBreakiFix found in their diagnostics, but I could not ask until they opened on Tuesday. Both companies listed that I had dropped the device off on Aug 27th (Saturday).

Tuesday, I went in at 11 AM and Phillip returned my phone completely dead. When I asked about the exception, he said they had nothing in the notes. He also said that Samsung would be the ones with that information and uBreakiFix would have called for something like that to address it. I thanked him and took my phone, unable to even verify the service to the screen. Just before leaving, the manager walked out to the desk and I said I was going to need his name. He fumbled around and handed me his card. He timidly told me to have a nice day as I looked at the card and realized the manager...

Let me start off by saying the people that actually fix the phones and operate the store are very polite and caring. This review reflects management responsible for what is covered in a warranty situation.

I purchased a replacement iPhone screen because I cracked it. It was $200 and I opted to go with the third-party option since the technician said they perform almost identically to the Apple one but you can save quite a bit of money, the only caveat is that there’s occasional software glitches but nothing that’s too problematic.

Within 24 hours of replacing the screen, there was a couple of glitches but quickly they went away by rebooting the phone so I decided to wait a little longer to make sure it was an actual issue by the third day the phone was now intermittently, turning off, and I couldn’t actually engage it in anyway. I called in and they told me that it would be under warranty just bring it in and they’ll take care of it because it was a full one-year warranty

Following the evaluation, they determined that something had broken on the inside of the phone with no sign of damage whatsoever the outside of the phone. They confirmed, and went as far as agreeing that the phone hadn’t been dropped in anyway, but it was possible that it was placed in a position where the right amount of force broke the LCD from the inside, but not show any damage whatsoever the outside of the phone. When I asked them how they would know if it was merely a result of getting a poorly constructed, third-party screen that was possibly installed incorrectly or sized improperly so it could easily crack from the inside with very little pressure i.e. normal use.… They had no answer and refused to cover my phone under warranty, even though it started bugging out within 24 hours of install and had never left my possession and use 100% in the same way. I’ve used an iPhone.

I would not recommend this place unless you really want to waste your money. Moreover, they recommended that they’d be willing to install another screen, so pay another $200 but they would give me a 10% discount on that purchase. That’s not a typo they offered 10%.

I look forward to now getting an automated reply from some corporate bot instead of a person with a worthless apology, with zero recourse on...

As a Baseball (Plate) Umpire we wear a lot of gear. I usually keep my phone in the back right pocket of my pants. We need our phone for various reasons.

There are time limits when doing certain game levels (LL - Semi-Pro), Tournament Games require the scores to be text in. Most importantly, in the event of an emergency, "UNRULY" coach or fan who refuses to leave the field. YES, even an assault or threat of violence, we must be able to contact the authorities immediately.

On to more positive things. I placed five (5) or six (6) balls in my right ball bag. Once the game was over I went to text the scores in. Low and behold the baseballs in my bag hit my phone as I was running around on the field and cracked the screen. I could hear, however there was nothing to see. The worst part of this situation, I had just paid the phone off and removed the insurance a day before. Now, I'm saying to myself.... Oh Brother!!! What do I do now??? I remembered seeing signs for UBREAKIFIX. I always thought this little repair shop was a scam. Contrary to my belief it is just the opposite.

I was pleasantly greeted by Phil. He was knowledgeable, answered all of my questions and reassured me it was no problem. Since I had another fairly new spare phone lying around I gave him both. He stated it would take approximately two (2) hours. I was "KOOL" w/ that!!

In the meantime, I saw a sign on the counter about warranties. Phil went into detail how it could benefit me w/ numerous electronic devices. The warranty is through Asurion. They're a well established and stable company. Asurion insures most cell phones. The warranty is approximately twenty-five (25) dollars a month. Well worth it for everything it covers. YEAH... I purchased it and now have piece of mind for future mishaps.

Oh... When I got my phone back, ALL of my contacts and data had been restored on the new phone. Needless to say, I'm "SUPER" HAPPY!!!

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