VERSACE — Local services in Beverly Hills

Dear Versace team , I am a long-time fan of Versace and have been a loyal customer for 25 years. Recently, as a tourist, I visited your Rodeo Drive store, fully dressed in Versace, with the intention of making a purchase. However, I was very disappointed to find that all the sales associates were on their personal phones and did not offer any assistance, despite the fact that I was the only customer in the store. Additionally, I noticed that there is just a fake engagement with customers at the back of the store, as the staff would quickly return to their phones or other tasks rather than assisting those who are genuinely interested in purchasing. This behavior made me feel overlooked and unvalued. Given my loyalty to the brand, I expected a much higher level of service. Unfortunately, due to this experience, I chose not to buy anything. I hope that in the future, more attention will be given to customer service, as it plays a crucial re' in maintaining the...

Very disappointed. Went to the store to take a look at any new dress shirts that they might have and walked around for 10 minutes without even so much as a greeting from one of the employees. Not a single person came and asked me if I needed help with anything. There were only about 10 customers in the store and I saw two employees just standing around. I had to walk up and ask about the bathrobe and if they had any other colors. I was told yes and which other colors they had in stock but that was it. I couldn't believe the guy didn't even bother to ask if I would like to see the other ones. Worst Versace experience I have ever had and for being such a nice location, it's a shame. All it would have taken was a little enthusiam from the employees and the store would most likely have sold a shirt and a bathrobe. Instead, I walked out feeling like a bum not...

My husband and I were on vacation and decided to stop here so he could purchase some cologne and sunglasses. We walked in and weren’t greeted but the store was empty. As we walked to the sunglass section my husband had to sneeze so he did in his elbow as recommended by the CDC and immediately a male employee came over and said “sneeze in your mask that’s what it’s for” I was really upset and surprised by his response. We walked out right after that and don’t intend to ever visit this location again. Glad we spent our money at Gucci and Louis Vuitton where we were treated with respect...