Star Nails & Spa Bismarck — Local services in Bismarck

UPDATE: My nail has almost entirely came off from the nail bed. It’s only a matter of time before it falls off. So, I’ve lost hundreds of dollars, and my real nail.

I called before arriving and was told they would be able to get me right in. When I got there, I had to wait at least 20 minutes before actually sitting down. I was okay waiting, but the man doing my nails put on the tips, and disappeared for almost another 20 minutes. He did apologize, but it was getting to the point where I was ready to leave. He completed my nails, and then I got my eyebrows done. They came out fine for the most part, but whatever product was used afterwards definitely caused irritation on my face for days. I’ve never had this happen before. After tipping, I paid about 80 dollars for services. The next day I noticed some irritation on one of my nails. I didn’t think too much of it. Fast forward until now, and my nail is so infected that I have to make a trip to the walk in to get it treated, and I hope that I don’t have to get my full nail removed. I’ve never had this problem, and I’ve been getting acrylics for the last 7 years or so. It is incredibly painful, and looks disgusting. I’ve done my best to treat it at home. This was my first time going, and it will be my last. I’m out the money for the services, and more for a doctors visit and...

If I could have left a 0 star review, I would have. We had pedicures scheduled for 3 people. When we arrived we were told that they mis-scheduled our appointments for a later time (this is the 2nd time they have messed up an appointment time). Both times, they acknowledged it was their mistake. But, we were promised they could get us in. After asking if we wanted to sit by each other...ummm...of course we do; we were seated in pedicure chairs and told it would be about 10 minutes. The water was ice cold and we waited 45 minutes for 1 of our pedicures to start. After an hour, they started our 2nd pedicure, and after 80 minutes the 3rd. They rushed us through, did not want us to choose which pedicure package we wanted, the service was terrible, and to top it all off, the polish still has a clearance sticker on it from TJMaxx. For what we paid, and having been there over 2 hours, the least they could have done was removed the clearance sticker so their customers didn't know how cheap they are as a business. We will...

Defintely the worst experience at this salon. I used to go in all the time when they were foxy nails in the mall to get my eyebrows done and occasionally my nails. I used to talk highly of this business until I went in to get a manicure and eyebrow wax with my mom. The guy that did my mother's nails was way too rough after she told him more then once that her hands were cramping due to her being in pain. He disregarded her discomfort and continued to be rough (pulling her hands, twisting her wrist and slapping her hands down) after he was done he took her into the room to wax her eyebrows. My mom told me when we left that he was turning her head roughly and once again disregarded her request to be more gentle. I would not reccomend this salon and will not be returning. They need to work on being a little more considerate to their customers especially if they are told that they are in pain as my mother was today due to a...