JL Waters — Local services in Bloomington

I've shopped at this store multiple times in the past, and the staff have all been helpful and knowledgeable towards me. However, I will not be shopping here any longer based on the treatment my friend and her husband received. They went in to do some browsing for a bag and some shoes and we're initially greeted by a worker and asked if they needed any help. They responded by politely declining for assistance and communicated that they were currently just browsing. As they were moving throughout the store the worker continued to repeatedly ask if they needed help and stated they need to buy something if they're in the store when my friend and her husband had clearly seen another couple who had just browsed the store and left without purchasing anything. Feeling pressured, they asked if they could see a shoe in her husband's size, to which they discovered the shoe size wasn't even in stock. So they continued to browse at other items and again was harassed to buy something or leave. At this point, not only were they uncomfortable with this discriminatory treatment, they were frustrated because clearly they were looking to purchase something but were instead profiled and mistreated during their time there.

It would be in your best interest to train your employees not to harass customers while shopping as this not only loses the business of my friends, but credibility for your business overall. I would ask you to investigate this situation and educate your employee, who is a tall, white, blonde male with glasses about his rude behavior towards people who come into...

My husband and I went in a few saturdays ago, we were pleased with the customer service and welcoming atmosphere. We came into buy Chacos, they are the only outdoor shop in town that sells Chacos for men. They had a great selection of outdoor apparel and footwear. They were very busy in the footwear section,but the sales associate was great at balancing each customer with a smile on his face and a great attitude. We ended up purchasing the sandals, and my husband put them on right away. We wanted to walk downtown but, we had parked our car a couple blocks from the shop. The female associate offered to hold his tennis shoes behind the counter , and come back to get them when we were finished walking around so we wouldn't have to carry them around. I will be going back this weekend to buy myself a pair of Chacos. I can buy Chacos online for around the same price, but I would rather support a great local business like JLWaters. My favorite thing about the store is the sweet dog Henry that greets customers as they come in. He is so quiet and lets anyone pet him. If you are looking for outdoor apparel and equipment this is the...

I had an extremely disappointing experience at this store, which I shared with a friend. She posted a review, but the owner dismissed it as a disgruntled employee's doing. Let me assure you, if you want to feel judged based on your appearance, this is the place to go.

To the owner, if you doubt this incident, check your records for July 6th, around 7-8 PM, for verification. There was tall employee who came to their shift and asked us if we need any help, which My husband and I explicitly stated we were just looking, but your employee made a snarky comment. We tried to ignore it, but he continued to follow us through out the store. Kept saying like you need to buy something in his very own casual way. Eventually, we asked for a specific style and brand of shoes. He claimed not to have our size. When we asked for another style that fit, he brought the wrong size and insisted it was correct, despite our objections. Feeling the treatment we left.

In conclusion, your store provides terrible service. Consider this a polite review about the...