Crowley Furniture & Mattress — Local services in Blue Springs

We recently purchased a sofa from Crowley. We decided to do a custom order as we wanted some modifications to the drop down table. Our sofa was delivered yesterday and it was our final straw.

First we were estimated two months for this and received no communication on the status until we emailed around the 7th week to see if there was an ETA as we were approaching the two month mark. We received the sofa after 10 weeks of making the order.

We requested delivery and when we messaged the sales manager as he was our sales person, he said he would make sure to have it noted that we would like it delivered at 12. We get a call the day before, there are no notes in the system and they wanted to deliver at 9:30AM. They were able to change it, but still no communication.

We received the sofa and it was dirty assuming from the truck. Then, our BRAND NEW couch was in the truck with other USED couches. Our couch was not protected with plastic or covering and was exposed to other USED couches that were being disposed of.

After looking over the couch, we realized it is not what we had requested to be customized. We requested the drop down table to have a charger port and a compartment along with the cup holders. The charging ports are on the side. Come to find out the sofa we chose did not allow these customized options. We spoke to the sales and store manager and we were basically told there was NOTHING they could do. We just paid for a customized sofa and they didn’t even do what we requested. The sales manager was our sales person and he should have known this particular sofa did not allow certain customizations. They allowed a sale on a product when they knew it couldn’t be customized to what we want.

Poor customer service when it is obviously their fault. The only thing they did was refund us half of the $100 delivery fee. Absolutely dissatisfied with...

Purchased a custom couch from Crowley a little over 10 weeks ago. To begin, we looked over a floor model that had normal drop down table and decided we wanted a couch that has a compartment built in to the drop down table along with a changing station built in as we had seen a twin model with those same features. We discussed if this was a possibility and we’re assured it was.

We special ordered the couch thinking we would get the specifications requested but this was not the case. We were quoted 4-8 weeks, 8 weeks being the max wait time. We received our couch 10 weeks after putting in the order. Upon calling them to let them know this isn’t what we order we were basically told too bad you’re stuck with it as all sales are final.

Secondly we paid the $100 fee for delivery. When it was delivered our new couch was covered with pet hair and factory debris (wood chips). Which I had to thoroughly clean myself. To which they refunded half the delivery fee or $50 for the trouble. During the conversation with a manager I was asked if we had pets, insinuating that the hair may had come from our own pets within the house. However, the truck had 3 return couches, which I saw when I went to greet the delivery drivers. Both managers I spoke to said that old and new furniture are NOT to be intermingled whatsoever, but I guess in our case that wasn’t followed.

Needless to say, be very weary about placing custom orders with Crowley. If you want a specific feature be sure that it is noted and detailed without any room for argument before signing anything. If you don’t you will have to settle with whatever they decide to bring you, correct or not. Then if you get delivery, visually inspect the truck to make sure they don’t have a flea infested disposal intermingled with your new couch...

Our salesman, Jace, was very professional, knowledgeable and friendly. He listened to our needs and concerns and then led us to the perfect recliner, except for the color. He stated they had a brown recliner at another store and showed us a swatch so we could see if the brown was more to our liking. It was so we decided to buy. He informed us that it was the last brown recliner available and it had been the floor display model but it came with the same warranty as one right out of the box. A couple days later 2 young men delivered our new recliner. They were very courteous and took care of the new recliner and took precautions not to damage our home or the chair. Later that day my wife looked at me with tears in her eyes and said that the seat cushion was flat and very uncomfortable compared to the one we had looked at in the store. The next day I sent Jace and email and stated we were unhappy with the recliner and why. As soon as he got to work, he reached out to me and said that Crowley Furniture and Flexsteel stand behind their merchandise and that he was sending a work order to service and they would be out to evaluate the chair to see if it could be repaired to new condition. If not, we could return that recliner and choose another one. Thus far, thoroughly impressed with Crowley Furniture and...