Ulta Beauty — Local services in Blue Springs

I went to great pains to ensure that the person I selected was qualified and experienced in blonde and trending short cuts with emphasis on under cuts. They clearly did not have the right tools for an under cut technique, by the end they seemed to simply give up because it’s true that to produce that result without specialty razors, instead using shears, thinning shears and a straight razor would take FOREVER! Even the techniques used by this person clearly illustrated that they had no clue/training on HOW to get the texture I requested. Instead they just kept cutting and cutting... removing all the length I spent 6 months growing out. I’m now back to where I was length wise. With the color a result was achieved that as a base I don’t hate but more steps would need to be taken to achieve the result I asked for, described and was promised by the stylist. I also asked for and was assured I would receive balayage, yet what occurred was a repeat of what this stylist clearly had done over and over on clients, of baby lights with foils. The color I have is nice, but most certainly is not balayage; it isn’t even foilyage (a balayage like technique using foils), I don’t think any person at this location even understands that balayage is a painting technique (btw-it’s French for “painting”). It would’ve just been better if the stylist had said, I’m not 100% certain how to achieve that. If that wasn’t enough; the stylist who seemed to be the one in command was incredibly unprofessional. Constantly there was discussion about salon items they were out of stock, or nearing being out of stock, and different products they wanted to order. Clients should NEVER have the time they are paying for used to discuss staff meeting issues. This type of discussion on the floor, in front of customers makes clients doubt your Ability to be prepared for their appointments and your ability to care for them. Which is the whole reason they are there! Every time my hair had to process my stylist left me. NEVER EVER should a client be left unattended under a drier or with any chemical on their head! I can’t believe Ulta allows this as it seems like a HUGE liability. The last time I was left on my own they said i would need to process for 3-5 min. 15 minutes later I just stood up and told them I had to get going, to find them out on the floor working on their bosses hair! This is the sort of “practicing” behavior that is appropriate at a school-salon, certainly not in a place that is trying hard to make people believe they are professional, apparently by simply charging more. Extremely disappointing to see that this is the leadership coming from the top at Ulta. The price I was quoted was not even what we stuck to. I would’ve happily paid even MORE than I did or was quoted had the experience and result been better. That said, this was the most expensive salon service I have ever had in my life, for a mediocre result, at best. If Ulta needs their stylists working on more than one client at a time for cost reasons, then please, charge clients more!-so purchased time does not have to be split. It truly felt like I was paying for the lead stylist to get their hair done. Perhaps if my stylist had not been held hostage by their superior, they could’ve had more time/energy to devote to doing my hair correctly. The janky service given at this location for the amount paid; was more a kin to being robbed in the ghetto by someone with shears and a black apron instead of a knife and mask. I would just hate for anyone else to feel that they wasted their time, money and trust as I do. Regrettably, You’re disappointed former customer. *Sent this email to Ulta, received a call from the service manager apologizing asking to correct the issue. I called back and left a message to schedule a correction appointment but they never called back. Give this comment a thumbs up to help...

Our daughter was canceled on and switched to a different person who we were told was really good. We went in with a pretty clear idea of what she wanted and as our daughter is confused through it all but just agrees with whatever the stylist is saying and says she loves it because she is developmentally delayed and that was taken advantage of . she was left with some pink in her hair that I could have done and have done for 20 bucks from Sally’s. She left with wet not styled hair which should have been all part of the experience because she eared it. And because they had poor time management and poor skill we are extremely unhappy with the results and lack of care for both the customer and her parent. This was a gift that she has waited years for to get done Professionally and now we will never do it again. If your stylist canceled due to flight being delayed don’t go with someone else they recommend. And don’t take a job you can’t do. 200$ for a 20$ Sally’s dye job. Extremely unhappy all the way around and if I was there I would not have paid full price if anything with the way it turned out. This was for a color no cut not blow dry no styling which we should have been told before hand that she wouldn’t have time to do it so we could have chosen to go somewhere else. The process was off the whole time but just kept saying trust the process. Nope never again! Don’t talk a child out of what they want because you don’t want to do the work. We will go to someone who is confident in completing what’s asked for. Quit making excuses to your clients because you don’t know how to or don’t want to. This was a huge deal to let my little girl and to me and my chest hurts I’m so upset about it. And we couldn’t even see it complete until we went home and dried it ourselves This was at blue springs ulta stylist name is Miranda D very...

This is the 3rd time Ulta has messed up my ticket. And after my valid complaint today, I received a HUGE attitude from the manager, Diamond. Instead of telling me how she could rectify the issue she asked me what I wanted her to do. First I do not work there so it would impossible for me to advise what she could do for me. And once I responded this, she reacted very unprofessional by stating she was very busy (so my complaint was not as important as the next customer) and then when I was told she'd call me back & I asked today her response was "yep" before she HUNG UP on me without my reply. Obviously, "Customer service" is out the window these days. Very poor handling, which leaves a NEGATIVE star rating in my eyes. I will be contacting the Corporate Office about this situation & the outstanding managerial skills Diamond has!! Bravo for the superior management attitude you showed busy or not. One customer is just as important as the next. It allowed me to see she either didn't know how to resolve the issue or clearly didn't think it was important to her! Then the situation just turned worse by Diamond. After being hung up on by Diamond must of decided to be professional by calling me back but again the conversation turned unprofessional a second time by her stating "she was very busy and it's not worth a tank of gas to come to the store to resolve the issue!" I guess that thought crossed her mind. She'd rather hang up than deal with a live person in the store. Final comment Diamond was more concerned about herself than the customer or issue at hand. Very disappointing that Ulta represents a manager of this nature....