Nothing Bundt Cakes — Restaurant in Missouri

Updated Review for Nothing Bundt Cakes – Blue Springs, MO

I originally had a frustrating experience when visiting the Blue Springs location of Nothing Bundt Cakes. I had gone in last-minute to pick up a birthday cake for my daughter, not realizing how the ordering process works or that they don’t typically keep extra cakes readily available. I showed up shortly before closing and felt like my presence was an inconvenience. Communication with staff wasn’t the smoothest, and assumptions were made about what I wanted without fully asking my needs.

However, I want to update my review to say that Ruby, the store manager, personally called me back today. She was professional, kind, and took the time to listen to my concerns. I really appreciated that she didn’t brush it off and she acknowledged my experience and apologized for how things came across.

I also admitted that some of the confusion came from my own lack of understanding about how their business operates. After speaking with Ruby, I feel much better about the situation and I’m good with the business. I’m thankful she gave me the time of day, and her call definitely made a difference. Customer service like that matters, and I’m glad she...

The cakes are delicious, but the customer service is non existent. I have gone into this Blue Springs location twice and each time the cashiers just stand there and look at me. Even the ladies in the back will keep coming to look at who's in the store, but they don't ask if you've come in for an occasion or if they can help you find a dessert cake. They just stand there watching you. Creepy & chilling almost. I even said to one of the cashiers "wow lots to choose from" and I mentioned the cookies & creme flavor being brought back, but still got no engagement. Just a nod and half smile. I would have thought she'd want to tell me more about the item or intrigue me a little. I came in to buy for 2 different occasions, for celebration of people I know, but I was really unimpressed by the poor customer service. Do any of them even want to be working there?? Was I at a morgue?? I mean come on, these are great cakes, why aren't the workers happy and eager to help?? Anyway, I did buy some cakes, but I will definitely go to one of the other locations from now on. I would rather drive a much further distance and get great custmer service, than to settle for close & convenient, just to get unengaged, death...

These are miniature bundt cakes, about 2 servings per cake. They offer a variety of flavors and, so far, everything we have tried has been great! The LS location was open first and the one we initially discovered, but when the BS location opened, we started going there because it is closer. The cakes are all still excellent, but the service is hit or miss; it really depends on who is working. Most of the time we have had great experiences here. The cakes are a bit pricey for what you get, but they are a specialty item so that is to be expected. These are definitely worth a try if everyone in your family or group likes a different...