Bob's Discount Furniture and Mattress Store — Local services in Boston

After years of great service using Bob's this past week of furniture delivery has been a nightmare. Our original delivery day was canceled at the last minute on a Friday, rescheduled for Monday. During delivery on Monday one of the pieces was broken, and we were forced to be home for replacement on a third delivery day later that week. I made dozens of calls to customer service and waited on hold for hours waiting for confirmation on the delivery, and was often waiting on hold for long period of time and the call was eventually hung up before anyone picked up on their end. Complete and utter incompetence on the part of Bob's, and after years of being a loyal customer, I am completely shocked at how little the company has done to try to fix...

I was in a super time crunch, didn’t know what I wanted, and I could kinda tell I was stressing Divine out lol, but regardless she was so patient with me and helpful. She gave me a tour according to my budget. I honestly didn’t think I’d walk out with a purchase especially since I was rushing. Divine was determined and set on helping me and that she did! I bought a beautiful bed for a reasonable price. I recommend shopping at this pop up if you’re in a similar discussion. I, and make sure you ask for...

Soon as I walked into Bob’s furniture, I was greeted by Destiny who was knowledgeable about the mattress I was inquiring and when she didn’t know about the warranty, she immediately went to her manager. She was super sweet, respectful and helpful, and it took us about 20 minutes, which was quick to me. Now I expect my mattress to come within a couple days. Overall good experience 😊 also I got some of the goodies that were in front and the t-shirt is...