Boston Dog Butlers — Local services in Boston

I’m new to town, I came here thinking it was going to be great service bc of the past reviews that they have received. However, just like another customer on here who wasn’t happy with the way her dog looked, I wasn’t happy either. I have a shih tzu. I have never in my life since I’ve had him and took him to the groomers been called in TWO hours to pick him up bc he’s ready. They take at least 3-4 hours. And when I picked him up, his hair looked so choppy, the coat on his body wasn’t how I wanted it, it was way too short even though I showed reference pictures, the tail wasn’t even brushed nor was it groomed AT ALL. I didn’t want to make a scene on the spot but I really felt like they couldn’t care less they just wanted the money. Might I add how expensive it was too, $90+. Maybe it’s because I’m in the city and before I lived somewhere more rustic and the haircuts were around $60, but the work they did was not worth $90+ plus the tip I gave out of courtesy, they didn’t even deserve it. I feel like they barely asked me what I wanted to do, they just took him. My past groomers have been way more attentive. I will not be coming back here. I will show you two different pictures. One from his past groom and the one done by these people. The one where he is wearing the blue scarf was done by another groomer. The other two pictures were done by Boston Dog Butlers. So bad. Uneven, choppy, not even layered, too short on the body, the tail was not even done right, hair on paws was not done right either it was uneven and very choppy like you could clearly see they didn’t try to make it nice and layered. You need to work on the quality of your services. And I suggest taking your puppers...

Run, don't walk, to Boston Dog Butlers!!

Looking for an amazing experience for your pup? Run, don't walk, to Boston Dog Butlers!!

A fellow dog mom recommended Melissa & Jamie at Boston Dog Butlers Pet Spa on Tremont over conversation at the dog park and, 18 months later, we cannot imagine taking our little guy anywhere else! Our mini Labradoodle is quite sensitive, tends to be shy and significantly dislikes being groomed or brushed in most areas... even by us. He unfortunately had a couple of negative grooming experiences prior to finding BDB which contributed to his fears. As a breed with hair that requires a good amount of maintenance, this has presented quite a challenge.

Melissa and Jamie at Boston Dog Butlers Pet Spa have been absolutely incredible -- amazingly patient, kind and caring in each interaction (with both canines and humans alike!). They have worked hard to build trust and rapport with our pup, meeting him where he is and slowly growing his confidence. Their approach is consultative, professional and always prioritizes the dog and their experience, informed by the team's in-depth knowledge and training. They take breaks for play, treats and always make sure he leaves on a high note!

We love that we can be confident that they will do a great job aesthetically, while most importantly respecting and supporting his needs and comfort on psychological and emotional levels. He now pulls us toward the shop whenever we're in the area -- always a telling sign! 🐶

We cannot recommend Melissa, Jamie and their team highly enough!!

Pro tip: Be sure to book ahead as the BDB team is in...

Highly recommend Boston Dog Butlers overall. Pete - the owner - is really responsive and thoughtful and will always go the extra mile to make sure your dog is taken care of. Every team member who has taken my dog for a walk or a to a dog park or on a hike has been friendly, great with dogs, sent loads of photos and feedback, and just generally wonderful. The dog sitting care is top-notch - you know your dog is getting personalized care and attention at somebody's home (shout out to Brittany and Eddie who housed my small monster for multiple days to her joy).

I cannot recommend James as a trainer highly enough. He has an impressive blend of theory and practice that makes it so much easier to understand the "why" behind the "what." He helps you understand the levers and reasons behind your dog's reactions, which allows you as their owner to operate independently. He gives you the tools to do more than just parrot what he tells you - he helps you understand the bigger picture so you can continue to bring your dog along between training sessions, and links to videos and useful tools/toys that might help. Plus, the sessions are always fun and he meets you wherever works for you - in a park if you are working on recall or at your home if you are working on reactiveness to doorbells.

Also shout out to Jamie who saved my life one day - when they were closed - when my dog managed to roll in horrible, horrible, horrible poo and she gave her a bath (x3 because it was so ground in to her fur) during inventory day out of the kindness of her heart.

Thank...