Vega Vitality MedSpa & Wellness - Back Bay Boston — Local services in Boston

Short review: No matter what happens at Vega or the severity of the situation, never expect to get your money back. And considering the treatments are expensive, buyer beware. Owner will also ghost you when you ask to get money back.

Long review: I have been to Vega Vitality a few times before for a facial and a medspa treatment with no issues. I went back a few weeks ago for a new procedure I had never done. The NP knew I had never done this particular treatment. I ended up getting a massive reaction to the procedure which caused me two doctor visits, an antibiotic and multiple creams to fix, as well as over a week in hiding. When I first reached out the money I had the reaction I sent an email with photos to them. Their patient coordinator just responded that the NP who did the procedure would get back to me. 2 emails later she finally did at the end of the day and said it was a normal reaction and people get red and irritated. I'm pretty sure she never opened up my photos or read my email in detail as my situation was nothing like the normal reaction. I felt unheard and ignored for a full day while I was in the throws of a massive problem. I asked for the owner to call me which that evening she did. She thankfully took it more seriously and gave recommendations over text for treatment. She admitted that they did not do the procedure on me on the lowest introductory setting because "I had micro needling before". Every area of my face that was on the low setting (forehead, chin, nose) I had no reaction. The rest of my face where the setting was higher I did. This is my view is their negligence as I had never had this particular procedure.

Despite me having to spend $500+ on doctors and remedies plus cancelling a weeks worth of plans and being in massive discomfort, I have yet to get my money back despite asking and the owner is now ghosting me about it. Procedure was $750, no small amount. I was offered nothing for my troubles. Zero.

While they can't control me having a reaction to a procedure they COULD have lessened the severity of it and taken a more conservative approach And for a client who had so many problems on a procedure that effected their life for a week+, to not give me my money back or offer up anything is...

WAX ANGEL (SeaPort Location) 5 stars for both Backbay and Seaport Location!

Girl, waxing is a whole experience. You can either be traumatized or become a newborn baby. I prefer the second! Clean and ready for the pool or nature!

BEHOLD: Allie the wax Angel!

Let me tell you why: I almost didn’t go to the appointment because I was fearful of encountering someone who wasn’t gentle when waxing. But let me tell you! Not only did Allie make me feel welcomed and comfortable, she was patient with me and considerate of how I was feeling!

She used a very light wax (Good quality) and was very professional! I already booked my second appointment for a follow up and I am thankful for this Angels wax talent!

Ps. I was feeling a bit lightheaded because I was fasting (my recommendation: don’t fast when waxing, you need energy lol), but Allie didn’t think twice because she ran out and came back handing me a small bag of Bostonian crackers. Girl, this service is one of a kind and amazing. Take my...

I've been a client at Vega for over ten years now and I could not recommend them more. Whenever I am asked why I look younger than my actual age I immediately attribute it to Vega. (and drinking lots of water!) They are by far the best med spa in Boston. Their injectors have tons of experience and can run circle around the newer med spas that are popping up all over Boston lately. The best part about Vega is all of their staff take a conservative approach to injections. I never wanted to look different but rather a younger version of myself. Considering they are the OG of med spas in Boston their prices are very reasonable as well. They also recently debuted a wellness practice for weight loss, HRT and testosterone help. Love having one stop for all my beauty and wellness needs. Highly recommend going here if you are a novice or just looking to...