America First Credit Union — Local services in Brigham City

Bought a trailer from one of their members in OCT 2021 who had a loan on the trailer. Went down to the branch and did the transaction. The branch said I would receive the title and lien release within 7-10 business days. After that period I had only received the lien release. I went to the DMV thinking that maybe the title had been sent to them (thats what's been done by some banks I have dealt with). The DMV told me that they didn't have the title and that I had to have one to get it registered. I went back to the branch (over 2 weeks from date of purchase) and they told me to wait one more week to see if the title came in the mail. They said if it didn't come they would get me a duplicate. A week later after not receiving the title in the mail I returned the branch AGAIN and they told me that there was nothing they could do for me and that I needed to go to the DMV to get a duplicate title. Upon returning the the DMV again they gave me an application for a duplicate title that I now have to go BACK to the seller and have them fill out/sign this application. I am so frustrated with Americas First. They didn't send me the title and now it somehow my problem to solve. I bought the trailer from their member and they were the title holders. After the sale that title belongs to me and they don't send it so now I have to run around everywhere trying to fix it. Lesson learned for me is that I will never to business with Americas first again and if I'm ever buying a vehicle from someone where Americas first is the lien holder I will tell them I can't buy it anymore because I'm not willing to deal with Americas first poor...

Extremely helpful and very kind and accommodating to anything you need truly the best bank I’ve heard nothing but good about them this is the first bank I’ve never banked with and I don’t regret it not one bit at all they’re always willing to answer the 100 questions I have and when I’m worried about something they reassure me and always find ways to help me out with things and situations truly whoever is running this branch is doing a fantastic job hands down even when waiting in line they accommodate you and make you feel like hey we see you in line we’re here for you when it’s your turn very very amazing and helpful people they’re always smiling and happy and not once have I ever seen any of them having a bad day or being rude to customers always so welcoming and consistently greeting people and just making everyone feel so welcomed even when a customer is being difficult they still have a smile on their face and still...

My wallet was stolen/ lost on a Sunday I realized it Monday morning I went on line and cancelled my card. By canceling my card I felt good that I would be ok. No, America First cancelled the ability to use my card on my debit line but not my credit. Hello seriously that left my card wide open to be used by anyone and it got used. Sadly someone took it upon themselves to use my card for their benefit, if a card is reported lost / stolen with identity online please America First just cancel the card, it's been a nightmare getting everything reported, loss of sleep, work, time, gas, if you ever loose your card good luck America...