YMCA OF BRISTOL — Local services in Bristol

My experience at the Y was really good for almost six years and I had no major issues to speak of other than a few run in with a few employees at the Y but all were resolved. But unfortunately my youngest son had gotten in some trouble at the Y and I handled it as a father should and corrected my son when he was wrong and made him apologize to the employees of the YMCA. But I recall my oldest boy who never caused any problems for the YMCA had asked me to speak with Rick Mathew’s now current CEO at the Bristol YMCA and I never knew how costly that would have been to my membership at the YMCA a member in good standing there but I was shocked to the response of Rick Mathew’s who expressed his aggravation’s with my youngest boy, that time I didn’t realize there were any major issues or much going on but to my surprise I had been informed by Rick Mathew's that my son had been in some more trouble there at the Y and as a parent I told Mr. Mathews I was unaware of this and if I would have known it would have been dealt with but that didn’t make Mr. Mathews happy and the whole conversation turned south at that point and went down hill in a hurry much to my surprise, with a man I had bragged on and have gave such good recognition for doing an outstanding job at the Y with bringing in new equipment and overall maintenance of the YMCA. Had been so mad at me and I felt terrible and nothing that I could say would help it only made things worse and I felt so helpless as he suspended me and my family from the Bristol YMCA and I have made several attempts to reach out too the board and others for a sit down with Mr. Mathews but to no eval and that crushed me pretty badly because I couldn’t understand why this man I had so much respect for was on the attack towards me so I waited awhile thinking okay he told me to call back after September so I then just waited until today November the 16th and called and spoke with Mr. Mathews and he still gave me the same response and I feel so helpless to the situation and therefore this is why I have such negative views of the YMCA of Bristol and disappointment with Rick Mathews I just wanted to be heard a member in good standing at the YMCA who’s membership was ended abruptly and the question that I can only ask is why and for what but have never been granted a sit down with Mr. Mathews just to be heard that is so sad and has broke my heart to a place that I Loved and my family to be turned out and not...

As a customer, I always expect a certain level of service and communication from the establishments I frequently use. Unfortunately, my recent experience at YMCA left me feeling disappointed and frustrated.

The incident in question occurred when I was accused of sneaking people into the establishment without proper authorization. I was shocked and dismayed to find out that I had been banned without any prior warning or conversation with the owner.

In my opinion, the owner's decision to ban me without any form of communication, solid proof, or any credible evidence is a significant oversight. It is crucial for any establishment to maintain open lines of communication with its patrons, especially when it comes to serious matters such as banning someone.

I understand that businesses have rules and guidelines that must be followed, but a simple conversation with me could have resolved the issue without the need for such a drastic measure. It is essential for the owner to hear my side of the story and understand the circumstances before making a decision that affects my ability to visit the establishment.

Moreover, the lack of communication has left me feeling disrespected and undervalued as a customer. I believe that every customer deserves to be treated with respect and dignity, and that includes being given the opportunity to explain their actions before being banned.

In conclusion, my experience at YMCA was marred by the owner's decision to ban me without any form of communication. I hope that the establishment will reconsider its approach to dealing with such situations in the future and prioritize open communication with its patrons. Until then, I will be seeking alternative establishments that value their customers and treat them with the respect...

I was a member of this gym since 1999. I loved it then and continued to love the upgrades. They have a wide variety of pretty much everything and they are a huge facility. Everything was always clean and if a machine wasn't in working order, all you had to do was just tell them and they would fix it. I had to cancel my membership because my husband and I moved. I have yet to find a facility that has everything the Bristol YMCA had. I did miss the towel service, but hey, just bring your own. I will say that they probably need to do some building upgrades in the future, especially on the ceilings. Other than that, it's a great gym and I really miss being a...