DICK'S Sporting Goods — Local services in Brockton

Employees need training on frustration tolerance. I went in to return something with receipt and all. Apparently a young man was trying to make a return for something he had bought using Apple Pay A little before I had. When I was asked to present the card for the refund, I told them I had used Apple Pay. There were eyes rolling, talking to the nearby cashier like I wasn’t there and visceral gestures. Instead of telling me that I could use any card at this point, the employee very angrily said “you have to put the card in, we can’t do through Apple Pay on the phone, put the physical card in”. I notified them that I didn’t have a physical Apple Pay card and all I hear is “you have to put the physical card in”. Finally I asked, after being interrupted multiple times, “can I use a different card?”. And then I hear “at this point any card will do”. If I have to do all the thinking and brainwork for your employees, next time stick me with a self check out machine. Not to mention this young teenager who was in the same predicament and these employees are hostile with him too. Absolutely tacky...

I've been going to this location for 8 plus years and they had the same manager for just as long. He was great ,never had a problem with price match and always honored the signs that were put up with following items even if it was a few dollar difference. He always honored and made sure every customer left happy and content!! They have a new manager named Angel and he's a complete asshole, from the very beginning of the interaction. He was rude had attitude and just not people friendly and didn't care about customer service satisfaction! It was Not pleasant...

I bought shoes I didn’t even need because of Jelson. There were no open benches left for me to sit down on so he got on his hands and knees so me and my friend could have somewhere to sit and try on shoes. This swell dude spent 20 minutes finding socks for us because we are so picky. Another customer came in asking for help and Jelson found a way to clone himself so he could help all of us at once. What a guy....