JCPenney — Local services in Burleson

Holiday shopping is always tricky when you have two children & work long hours. Thus, we do most of our Christmas shopping online. This was the first year I have ever tried shopping JC Penney's online, but as we are cardholders we decided to give it a shot when we recieved an email advertising their Black Friday/Cyber weekend sales. The shopping online part was easy enough, as we found several items at fair prices for our kids Christmas gifts. I was quite pleased to recieve a notification email several days later saying that 9 out of 10 items (which had been shipped to store) had arrived and were ready for pick up. We decided to wait a few days since the final item was due to arrive within 2-3 days of the rest of the order, to save ourselves a trip. Today, we recieved an email titled "Last chance to pick up your items," which made me concerned we might lose all our items. As I was already in line to pick up my kids from school when the email arrived, I called the store to inquire about the order status & make sure I could wait until tomorrow to pick up the order, so my kids wouldn't see their gifts. After explaining to the lady who answered the phone, I was put on hold b/c she had a customer walk up (which is completely understandable). After being on hold for a long while, I hung up & called the customer care # listed in the email. After explaining to the service rep the situation, she explained they send items back if not picked up within a certain time-frame & she recommended I call the store and ask them to make sure it is held until we get there. She informed me that was my best bet b/c there wasn't much she could do at this point & she also let me know that the final item we were waiting on had been delivered to the store that morning. A third phone call was made (this time by my husband), to which he was told they had been too busy to check on our order & they would call us back and let us know. We never recieved that call. When my husband got off work, he immediately went to pick up our order. Upon obtaining the packages he noticed that something seemed off. There were too few bags/packages for everything we ordered. He proceeded to check the packages once he got back to the car & sure enough, we only recieved 3 of 10 items. When he went back inside to figure out where the rest had gone, he waited patiently in line & spoke with an employee at the pick up area who was trying hard to help us but wasn't sure what had happened. She ended up having to call the manager over who basically told him that the items were not there and there wasn't anything he could do about it other than refunding the missing items & that we'd just have to reorder them. At this point we were both incredibly frustrated & disappointed in the lack of care & unapologetic demeanor of this manager. Not to mention the fact that we were told simply to reorder the items that were already missing in the first place. What on earth would make us feel the need to reorder from a place that somehow messed up the order to begin with, then sends us an email saying the items are ready with a "last chance to pick-up" message, has only 3 of the 10 items purchased available when arriving to pick up, and has NO care for the trouble it caused their loyal customers?! There will not be another opportunity for this in the future. I will take my business to a place where people...

I have not visited JCPenney for a while and decided to place a same day pickup order of an item that is only available at this store coming all the way from Arlington. I arrived at 7pm and was debating to do a curbside pickup or go in the store. Due to the drizzle and that I might grab something in store before picking up the order, I went in. Just as usual, there is no 'welcome to JCPenney' and the employees doesn't care if you are there, and are not there to help you locate the items. After taking some time searching for items I might purchase as I pickup the order, I decided to proceed to pickup first. The pickup process was easy as it should be, and the employee who processed my pickup order was not nice, she does not even care to say "thank you" even after I thanked her for getting my pickup order. Afterwards, I continued to searching for my items and continue seeing unhappy employees that don't give a shoot if you are there not asking if you need help. After being completely lost in the store, I decided to go up to one of the employee I walked into and was able to get me to where the item area is at. I then continue searching for the item to no success.

While the store was still open, I decided to visit the Sephora inside the JCPenney, as I wanted to use the promo to get a free trial/travel sized item with $25+ purchase that is only available for purchases at a Sephora inside JCPenney. While the two employees inside the Sephora were nice and helpful, due to the lack of knowledge and them being out of stock on most everything, I was able to get two items in there. Upon checkout at the Sephora inside the JCPenney store, I presented them the coupon that I got from an email from Sephora, they had no idea how to deal with it. When they were not able to scan the free product from the promo email Sephora sent me, they finally decided to call a JCPenney manager who happened to be the not very nice girl who helped me get the pickup order come and say that it was not the right item they scanned, and that they don't have the free gift from the $25 purchase in store that Sephora sent me. It was not until 8:12pm that I was able to finish paying for the $25 purchase that I decided to buy, even that they turn out not to have the free gift from the email, as I hate to just leave that Sephora store without anything after them helping me finding the products. This is also when I learned that the Sephora card do not work at Sephora inside JCPenney store, where I could have gotten 4% cash back, at least I hope I get points for this purchase.

Even as a JCPenney card holder, Sephora card holder, and Sephora Beauty Insider, I am very disappointed by this JCPenney and the Sephora inside this JCPenney store. I am hoping that the pickup order and the two items I got at that Sephora will work, and I will skip this store even if I happened to be...

Overall I have never had any issues with JCPenney although this last time I was VERY upset because a young lady in the shoe department at the Burleson location said she would hold a pair of size 2 Arizona brand Cambry children's boots that were supposed to be on sale for less than what I would have been paying the very following day which was Cyber Monday 2017...she then offered to hold them for me till the next day, so I go back up there the very next day on Cyber Monday expecting to pay 19.99 for them and they were ringing up a different price so she then said that she made a mistake that they wouldn't be on sale for 19.99 until the 30th of November and she said that she would hold them for me until then and wouldn't you know it?! I go back up there today, on the 30th and they're not on hold for me anymore and I can't find another size 2 anywhere in the Metroplex for my granddaughter. It's not like I can order them online because they're all sold out because of the awesome Cyber Monday price that was being offered online otherwise I would have just saved all the trouble in order them online! I was NOT a happy camper!!! I could have just bought them like I was going to the very first time I was there instead of her giving me this run around and me having to go up there on multiple occasions for nothing.... I was also told that if somebody ordered them online and picked him from that store they could have taken what they were holding for another person and give to somebody else after they told me they would hold them for me..... now I don't know exactly if that is what happened or not because nobody seemed to know where the boots were but if you can't deliver a certain service such as holding a item, you shouldn't be telling people you can! I even tried calling on multiple occasions to make sure they were still there but nobody answered the phoned Bad...