CPR Cell Phone Repair — Local services in Burleson

Professional service and Great management!

While doing a job survey, I dropped my Samsung note 5 on the asphalt, and got a permanent black screen that couldn't be solved by reset using the button combinations.

I had taken it to 3 other phone repair shops before I made it here, and after they had tried the exact same basic button combinations as I did, they all told the same thing "We don't repair these cause it's too hard", or "We have no idea what is wrong with it, and you probably need a new phone".

As soon as I entered In and out smart repair, I was greeted by Jonathan, who listened to me explain my then bleak outlook on the situation, (which I had almost given up on) but only very briefly before he chimed in and told me the exact problem with the phone (The screen under the glass) and assured me that if that was the only issue, the phone would have all my data intact.

The color of my screen was not in stock (white) so he offered me a gold one that day, and said that if I did not want that one, he could have me a white one by Thurs. I use my phone everyday for my job so I needed it quick, but also thought the idea of a gold screen for a white phone would be pretty interesting.

My phone was done in the time given as I waited in the lobby. It works like brand new and I didn't lose one thing!! I also get to keep my phone with a couple of new battle scars and a custom coat of paint.

Five stars! Don't do what I did, and...

This location is listed as a Warranty Repair location for Zagg. I had a few (small) bubbles/lint/dust under my new screen protector that I wanted replaced. Hence, I visited this store a couple of weeks ago to take advantage of the good Zagg warranty. The charge was $10; however, the employee performing the replacement did a terrible job at installation, and I wish I could have been refunded — there were significantly more dust particles underneath my new screen protector than before. Part of the reason was that he used a linty paper towel to “clean” my phone before install. Had I known the professionals wouldn’t do a good job, I would have simply ordered a replacement online and done the install myself (I ended up doing so, and Zagg did a wonderful job of understanding my issues, and, with care and patience, I installed my screen protector bubble- and lint-free). I would not recommend anyone use this store to install new screen protectors on their devices unless they 1.) do not care about any lint/dust/bubbles or 2.) are not willing to put in the effort and time themselves to...

• AVOID AT All COSTS *

My daughter dropped her MacBook Pro and we brought it here to have the screen replaced. The service seemed okay and we got the computer back a week or so later. She picked the laptop up on a Saturday and used it on Monday at school. She said it didn’t seem like it was working properly but the screen was on so she was at least able to do her work. The following day when she arrived at school, the screen would not work. She tried to turn it on and heard the boot sounds but no display. It took us two weeks to make time to bring it back for them to fix and when arriving, the representative just tried to say she must have dropped it again. She literally only used it for 1 day and instead of honoring their work, he was trying to tell me that we would have to replace it again. I was very angry with them and took the laptop and left. I will never be back and recommend that no one else do...