Geek Squad — Local services in Burlington

Geek Squad is not there to help people, its simply there to collect money from people who think that because it's Best Buy, they won't get ripped off and taken advantage of. My neighbor who is a senior citizen went to best buy because a screw came out of her laptop. Geek squad was going to charge her $85 to take it in and just "send it off for 15 days" then charge her up to $300 to "fix" it. All it needed was a screw!!! I put the screw in for her for free, something they could've done easily. Anyone who takes their laptop to the geek squad is getting ripped off. Its very disappointing to see businesses do that to...

Getting to Geek squad online technical support is shameful. Every time I reach out for help I get the runaround. I have a yearly plan membership and should have to keep going thru this. Today faced with a potential virus, pop ups on screen, the agent tells me to restart my computer without even remoting in to access the issue. I told him that doesn’t even sound right or safe and I’m not doing anything til you remote it. Then he tells me to advance support. What! Gets connected and transferred again to another agent. Not sure if I’m renewing. What a headache, stress and...

I came in today 7/16/22 with a broken Nintendo switch my nephew received for Christmas trying to exchange it under the two year warranty that was purchased with it. I spoke with a Best Buy manager who directed me to the geek squad team where I encountered the RUDEST individual working the counter. Derrick was RUDE, had an attitude and even began to raise his voice after I asked a question to better understand the claims process. NEVER again will I ever approach this counter or use this location as long as he’s an...