Play It Again Sports — Local services in Burnsville

We came here several months ago for tennis gear when my son decided to try his hand at the sport. Great selection for a fraction of the cost of new. Actually, they have new tennis balls as well as used. And then, we went there today to get ice skates for the kids and Dad, since we signed the kids up for lessons next month. They had a lot of options in both figure skates and hockey skates. 3 of the 4 kids found their skates just fine, but the fourth was difficult. An employee was a great help in getting various pairs of skates for her to try on, making sure we were getting the right size, adjusting the laces as needed, slipping them on and off. She felt like Cinderella! And as each one of us got our skates, they whisked them away to the sharpening shop and got them ship-shape. Some skates came with sharpening, others you had to pay an extra $6. Then the manager recommended covers for the skates, to keep the blades sharp and, more importantly, keep our kiddos' fingers intact. The soft covers were only $5, so we opted for that over hard covers. The kids' skates ranged from $20-$50. My husband's hockey skates were $90, but he's the one that will be on the ice with them when we go to outdoor rinks, so we felt that was acceptable. Overall, we spent about $250 for 5 pairs of skates, sharpening, and covers. That averages about $50 per person, which is surely way less than we would have spent for new. The employees and manager were all very...

Really didn't have a good experience here. I walked in and didn't get greeted. I went to have a few items looked at and waited at the counter for about four minutes or so until the associate even acknowledged that I had entered the store. Now i've worked in retail so I understand that people get tied up. But for the amount of staff they had compared to the volume of customers they had was ridiculous. Too understaffed for proper customer service. When he finally did look at my stuff 20 minutes later, he took one look and said we wouldn't take those, and sent me on my way. When i told him that I saw similar snowboard gear (exact same brand, and mine were worn TWICE) that they had on the retail shelf he somewhat ignored me and said "have a great day" almost shooing me out of the store? He maybe spent a total of a minute and a half with me. I will not be...

Wow! Besides the fact that they have sooo much gear and options to choose from, my experience with the owner Rob was top notch and I felt I needed to share. I came in yesterday looking for some cross country skis. He went above and beyond to help me try some on, do the paper test to make sure the fit and performance would be correct. They did not have, on the floor, the size I needed with bindings that fit my boots, and I was not prepared to purchase new ones, so he went in the back and found another option for me that he could put new bindings on and have ready for me in a few days. He was so helpful, met my customer needs before I even asked, just super great...