Smashburger — Restaurant in Burnsville

Well shoot, I had me a hankerin’ for a good ol’ greasy burger, so I rolled up to smart burgers thinkin’ I was about to get my belly full and my taste buds happy. Now don’t get me wrong—it weren’t all bad, but lemme tell ya, it sure as heck weren’t no five-star mouth party either. 30 minute wait.

First off, the burger was decent. Bun was soft like Aunt Patty’s biscuits, and the patty had some flavor, I’ll give ‘em that. But the dang thing was flatter than a squirrel on I-40. I’m talkin’ thin enough to see daylight through it. I ain’t tryna gnaw on no meat-flavored cracker. Needed at least another patty or somethin’ thick to sink my teeth into. 30 minutes for food.

Now the fries? Lord have mercy. 30 minutes they toon to arrive They tasted like they’d been sittin’ in the fryer oil since the Fourth of July cookout—limp, soggy, and salty enough to raise your blood pressure just by lookin’ at ‘em. I still ate ‘em though. I ain’t proud of it, but I did.

Service was alright. Waitress had a smile like sunshine and called me “hon”, which is always nice. But the food took long enough I coulda gone outside, hunted a cow, butchered it, and grilled it myself.

Atmosphere? Well, it’s got that “we ran outta money halfway through decoratin’” vibe. There’s a deer head on one wall, a NASCAR flag on the other, and a jukebox that only plays Skynyrd and early Toby Keith. Not complainin’, just sayin’.

Final verdict: It’ll fill your gut, but it won’t change your life. If you’re starvin’ and within a half tank of gas, sure, swing by. But if you’re lookin’ for burger glory,...

I used to take my boys here because they love burger and fries. At first, the food was good but after some time the service was getting worse, the food was bad! The staff are not happy. I don't see any smiles on their faces as they serve their patrons. Always overwhelmed and confused about orders. I feel that they don't have a dedicated staff/ servers because I see new faces every time. They also don't know about those gift coupons that come through the mail and the deals on the app! They are not well informed and I wonder what's going on. Don't they give orientation to the staff what's going on. I claimed a free reward of fries using my points and it was soggy and soaking in oil!! Maybe that's what you get because it's FREE!!! I felt so bad for my boys eating fries soaked and dripping in oil I almost cried!!! But deep inside of me, I swore on that moment that was the last time we will go to Smashburger Burnsville! Food became worst when they introduce those $4:99 burgers! Too small and done haphazardly maybe because it's cheap! You get what you pay for. I now take my boys to Five Guys! Five Guys burgers are done right, delicious and most importantly the staff/servers are smiling and happy to attend to...

I'm updating my review to 5 stars. Former review is still below. My reasoning is not the customer support from corporate. That was beyond atrocious and far more painful to deal with. The reason I'm changing the review is location specific. The manager here is amazing. Honest. Dedicated and polite. She was not aware of course of my former review but she put above and beyond effort in every visit. I especially note that she instinctively looked away when the tip section of the bill popped in the screen to pay and went away for a second and came back after. This 5 stars is for her. Corporate can keep 0 stars.

0 stars (alas 1 is minimum) even though the food is great. They made an error in my order and forgot an item. I provided pictures and receipt to their customer service online. They requested the online receipt include the payment method used. However that was their round about way of saying "tough luck" as their receipts both on web and app do not include that information. The customer support person told me a screenshot is enough. In lieu of them fixing their error, I hereby grant you the very deserved 1 star and you can...