Cape Coral Chrysler Dodge Jeep Ram — Local services in Cape Coral

Update: 5/9 After posting this review I was immediately contacted by Emily the Customer Support Manager. She expressed her sincere apologies for the lack of communication as well as lack customer support I received from the service advisor. She had acknowledged that she would provide feedback and training to the advisor to ensure he is following their standards of communication and customer service this dealer strives for.

I appreciate the professionalism from Emily and Chris the Service manager and will continue to use Cape Coral Jeep for service.

Original Post:

Terrible customer support. We brought in our Grand Wagoneer for vehicle issues that we knew were probably warranty or factory issues. After dropping off the car the next got a call from the service advisor telling us nothing was wrong with the bar based off our concerns. We were shocked that the air ride suspension deflating was not ‘seen’ by the tech advisor or service advisor because it’s something that happens every single day. We asked the service advisor to keep it over night, go park it in on a flat part of the lot and leave it to see if the next morning it would deflate. We also had our automatic step side paint chip off and the service advisor said they didn’t see any paint gone- we again were shocked because it’s about 3 inch by 2 inch stop where the black car paint is gone. After 3 days we didn’t get a call back, I called to get a status of the issues which the service advisor was with another client. 2-3 days after my call I still didn’t hear from the service advisor so I called again, he was with another client. I was fed up with the lack of professionalism and customer service that I had my husband drive me to pick up my car. When I get there and found the car in the parking lot, what do you know the air ride suspension was completely deflated. I went into the service center to fine the service advisor assigned but couldn’t fine him so I had the manager Chris come out and take a look at my car. We have worked with him before and he was great, he checked out the car for 2 minutes and could visibly see the two main issues we brought the car in for. Chris must have talked with the service advisor because we finally got a call back stating that they are fixing the air ride suspension deflating issue and ordered us a new step side.

I work for a digital tech probably and deal with clients and impacted people everyday. I could not believe how terrible the customer service was from the assigned advisor and the lack of care for us. I don’t think he ever looked at the car because it took a Chris the manager 2 minutes to see our concerns and actually do something about it.

I don’t think we will return with service at this dealer ever again and we have two Jeeps. We will be driving to Fort Myers to have our...

10/24 update They did reach out after seeing my message. Finally the dealer that sold me the car got me help. Turns out the guy I had been dealing with quit. They made it right and fixed the light. Thank you big Mike.

I purchased a 2022 Nissan Murano from this dealership end of June 2025 and less than 3 months into it, my experience since then has been extremely disappointing. On 9/2, I reported a headlight error with visible water damage. I was asked to bring the car in on 9/6, where I was told the repair could cost around $1,500 but that it was unclear whether it would be covered. From that point forward, the service process completely fell apart because they would not tell me if it was covered and said they'd get back to me and that I needed to send THEM the ppwk that they gave ME when i purchased the car. Eddy Crespo said to me, listen, feel free to call me, email me, text me, harass me and I thought, wow, that's interesting for him to say. But I had to do just that and there has been NO progress, response or anything.

9/6 – Eddy could not locate a record of our purchase and asked me to track down my sales rep or email paperwork, which I did on 9/8.

9/12 – After no update, I followed up. Eddy asked me AGAIN for the same details (including mileage), saying his manager was on vacation until 9/15.

9/18 – I followed up once more. Eddy texted that he couldn’t find a work order and again requested mileage, claiming his “dialpad deleted info.” After that, no response.

9/26 & 9/29 – I called again, was told I’d get a call back in “5 minutes,” and later “hopefully today.” Neither happened.

It is unacceptable to repeatedly ask a customer for the same documents and mileage while providing no answers or accountability. Selling a vehicle is only ONE part of a dealership’s responsibility; providing reliable and respectful service afterward is equally—if not more—important. On this front, the dealership has failed miserably.

I purchased from this location because of the positive reviews (which they literally ask you to complete), but I now see those reflect only the sales experience. The lack of follow-up, professionalism, and care in the service department makes it clear that once the sale is completed, customer support is not a priority and negligible.

I strongly urge management to recognize how this damages trust and reputation, and I encourage potential buyers to take this into consideration before choosing this dealership. Remember anyone can sell you a car, but the SERVICE and SUPPORT you get after will be NONE. Do not buy from here.

10/24 update They did reach out after seeing my message. Finally the dealer that sold me the car got me help. Turns out the guy I had been dealing with quit. They made it right and fixed the light. Thank...

Edit 3/24/2025: They followed up with me and received a Wagoneer S in the color I am looking for. 5 stars for the follow-up! Thank you to Joe! Will update again if it ends up in my garage!

Edit 3/5/2025: I did finally hear from them late last night that they do not have a Wagoneer S available on the lot, but they will continue to try to locate one for me. At least they are trying! Will continue to update.

Second Edit 3/4/25: They have sent me a quote honoring the stated lease offer on Jeep's website, but when I replied back inquiring about actual availability of the vehicle, I haven't received communication back.

Edit 3/4/25: Joe from the dealership called to follow up and see if I was still interested, and is supposed to call me back to make this right. Let's see what happens. Will keep you all posted!

Edited to add: I see the dealership has just replied to my review that this information was forwarded to management. I will update again if management follows up and rectifies this situation. I have faith that they will, as my first purchase with them in 2023 was fantastic. I also want to add that even through this recent terrible experience, our salesman, Michael Tota, was fantastic to work with. He continued to try to help even under the less-than ideal circumstances. Michael deserves a promotion!

I STRONGLY advise you not to do business with Cape Coral Chrysler Dodge Jeep Ram. Even after showing them the lease offer on Jeeps website for the Wagoneer S ($468 per month, 10,000 miles per year, $4,999 down), they wrote me up a lease for over $1,000 per month, and then lied about the terms of the lease offer on Jeep's website, saying it didn't include first-months payment and was only 7,500 miles per year, which is incorrect. (And before anyone suggests it, this did not include anything you may suspect to skew the numbers, such as a lot of negative equity, etc.)

We have purchased from this dealership previously, and our previous experience was fantastic. This time, however, our experience was absolutely terrible. Rob, the sales manager, flat-out lied about the available lease offer right on jeeps website, and quoted us MORE THAN DOUBLE the lease payment, after the internet sales department harassed me all day to come in, stating they had the vehicle available, only to find out, after fighting rush hour traffic and driving for 45 minutes, that it was never available to begin with, and even while we were sitting there and had already been told the vehicle was not available, the internet sales rep Allyson still continued to text me asking if I was still coming. Absolutely terrible customer service. Hopefully your experience will be much better than mine if you choose to do business with...