GameStop — Local services in Cape Coral

So quite the odd transaction ...I recently bought a controller from them which went bad offally quick (something called stick drift) so I went to the Surfside location and got a used one with my warrenty I purchased when I bought it. That was maybe a month ago (although the manager at the del prado store said it was longer 🤷‍♂️..) wellep that controller came down with the something and I happened to be over by the Del Prado gamestop so figured I'd just stop in there and get it replaced...as soon as I went to the counter I got a really weird look from the store manager who then repeatedly asked me if I was just at the surfside store ..and I mean like 5 times back to back..I told him no,but I did purchase the controller there a month ago ..so he asked me a few more times like he was gonna catch me in a lie ..mind you I'm 40 years old I'm not a child nor a lier! At that time while he was looking up my account I went to look at the used ps5 games which the selection of the ps5 games in general was a joke ...after about 5-10min I go back to the counter ...the entire time with the god offal weird feeling like I'm being accused of being a criminal,while at the sametime I'm trying to be nice to this store manager who's treating me this way trying get him to believe I'm not who he thinks I am...while he's finally checking me out he tells me in NOT a kind way that he basically didn't believe me called the Surfside store to give them my description and told me he was gonna kick me out of the store if they said I looked anything like said person who did "whatever" at the Surfside store...I still trued to act kindly and joking around but the way I felt had stuck with me..I'm not a bad person I'm not a criminal and to be treated like that and to be treated like a child by someone clearly trying to show off for the young girl he was doing what ever with is jusy sickening to me ...hopefully this will reach upper management...most likely I'll be calling them today myself ..also I made the comment about how he was clearly trying to hit on his young employee because of what happened afterword ...once again trying to be friendly and keep the ice broken after all that I make some small talk a out the stick drift problem ..because it's happening alot ...his exact words in a very condescending way as he looks over to his GF was quit playing games...the store manager of a Gamestop is going to tell a customer to stop playing the very thing that keeps that bussiness floating above water...that needs to be addressed as well because with that one sentence I'll never step foot in a...

BEWARE!!! Pre-Orders!!! I am very disappointed in the staff, we have been here several times have purchased games and the one time we decide to pre-order a game which we paid for most of it from here I was told they would call and send an email when it arrived and they did not! I kept calling and the first time they picked up they said full shipment didn’t come in and to call back in couple days. I have called for over a week and no one answers and I am not able to leave a message. Went in and they still did not have my game we pre order because they sold them!!! Oh and they said, “only people staff like they will call to let them know game has arrived” What!?? WOW!! So knowing they had pre-orders to fill they decide to sale the game to someone that just walked in!! They couldn’t tell me when they would get another shipment, so we had to settle for the regular version of the game vs the Deluxe which we pre-ordered!!! I could have just ordered the game direct online but I wanted to help our local business!!! Worst...

Was in the process of buying new games and a new system and the lady cashing me out was quite rude condescending towards me.. trying to force me to buy protection on the games after declining she gives me a dirty look and says ..why? I said I don’t want protection then she tries to get me to have protection on the system I also decline in that again she gives another dirty look and tries to force me to get it and I say no…. Then she tries to get me to be a pro member I also declined that and she gets even more angry and rude and starts being condescending…. If I choose to not have protection or be a member that is my choice !! You have no business questioning customers on why they don’t want protection…. I nearly almost walked away from the purchase because the amount of pressure she tried to put on me and guilt me into buying protection I didn’t want.. definitely sounds like she’s getting commission if she sells protection to customers.. simply how nasty and rude she became after...