Staples — Local services in Cape Coral

In moments of grief, the support we receive from others can make a world of difference. Recently, I found myself navigating one of the most difficult times in my life—the loss of my mother. With her memorial service approaching, I was filled with dread when I discovered that the memorial cards I had ordered from Amazon would not arrive in time. It was a chaotic moment, but then something wonderful happened. Thanks to Staples, I was reminded that exceptional service still exists. The company from Amazon refused to let me cancel the order because it was a “special order,” leaving me feeling trapped and anxious. In my panicked state, a co-worker suggested reaching out to Staples—a suggestion that would soon turn into a glimmer of hope. With a mixture of skepticism and hope, I contacted Staples to see if they could assist in printing the memorial cards on such short notice. Much to my relief, not only did they agree to print the cards, but their service exceeded all my expectations. They processed my order promptly and even provided more cards than I originally requested. The staff’s efficiency and willingness to help transform what could have been a distressing experience into one of gratitude and relief truly stood out during my experience at Staples was the personal touch they offered. The manager reached out to me personally once the cards were completed—on the same day, no less! When I opened the box at the church, I couldn’t help but notice a beautifully crafted sympathy card enclosed from the printing service. This thoughtful gesture showcased not just professionalism but genuine compassion, reminding me that kindness exists even in the most challenging times. Thanks to Staples, I feel an overwhelming sense of gratitude. Their extraordinary service during such a sad chapter in my life has made me a loyal customer for life. Staples didn’t just meet my expectations; they went above and beyond, truly embodying the essence of excellent customer service. In a time when I felt vulnerable and overwhelmed, they stepped in to provide the support I desperately needed. In conclusion, I wholeheartedly thank Staples for not only saving the day but for doing so with grace and empathy. Their generous spirit has left a lasting impression on my heart, and I encourage anyone in need of printing services to consider them. During our toughest moments, it’s the people and businesses that show kindness and understanding that we remember the most. Thank you, Staples, for being there when it...

Terrible service when returning an Amazon Package! Go to Kohls!! I walked in with a heavy package and set it on the counter asked for help from a woman named Natalia. I asked her what to do to return an Amazon package as I had never done that at a Staples before she said I would have to go to the self-serve area and print out a label and that all the steps were on there to do so and it would be very easy. It was nothing but easy I had to print out a label from my phone label popped up with the steps to do it that were matching the printer and as I printed it and put my credit card in for a five dollar charge is been asked me to for a few more steps which I did and it only printed out a link it did not print out the label which cost an additional $.75. I did not have a label so I walked back up to Natalia to ask her what to do not send it the machine wasn’t working the way that I thought it would and I did not know how to utilize it. She then told me that I would have to go back over there and wait for someone in the area to help me. As I was talking with her someone else walked up to the printer and all of the information was lost. She seemed as if I was an annoyance to her. I asked to speak to the manager and he was anything but disrespectful as he laughed and told me that’s why it is self serve. Where has customer service gone? Shame on Staples this is not a way to continue doing business, you will loose many customers. I paid $5.75 for a label that I...

Absolute worst customer service EVER. If the employees don't want to do amazon returns then they should maybe find a new job or get an education and find a career. I had a lot of post Christmas returns and as soon as I placed my box on the counter, the two coworkers exchanged an annoyed look. I asked if there was a problem and there response was "Oh no" with a chuckle. Then I explained that I had a few returns from a relative out of state and could they check the code because I thought she did wrong store. They confirmed it was Whole Foods. However, my other returns were ready and done right but she just kept telling me to go to Whole Foods without trying to understand that my other items were for this store. Bottom line she was annoyed from the start and had no desire to help me. She did not understand, did not try to understand, and was beyond rude, I'm sure she didn't like being caught and called out on her unprofessionalism and despicable customer service when I first walked up and she saw I had alot of returns...but oh well your job is to help me. I will never return to this store for any Amazon returns or any office needs. It's not the first time the staff has been rude or acted annoyed that they had to work but it was...