Jos A. Bank — Local services in Carmel

Edit: 07/2017 Figure I'd give this location another chance since I live nearly and it had been years since I had last went, so likely new staff. Overall the experience was the same, a mid-age female helped me the day I went, I had already looked up sports coats from their website that I wanted to look at. I went in, she helped me fine, did the fitting and whatnot, said the coat I wanted could be altered just fine to fit me.

I ordered the sports coat, it came a week later, I got the phone call and went in to pick it up. The gentleman that helped me was nice, he said this sports coat is going to be hard to alter to fit me, and he fitted me again and told me a different coat will be better. He stated I should come back when the person who assisted me is in, so they can help me. I just went in a few days later and returned everything I purchased, it's not an overall satisfying experience visiting this location.

You would be better off taking your business to the outlet location near the fashion mall, they are so nice there and actually look interested in helping you. Plus they get all the latest fashions and have more of a selection than this location.

Original: Went in to purchase cloths for work, and the young female working there would not accept the discounts I had received in an email from Jos A Bank a few days earlier. I've depend thousands at Jos A Bank for myself and my family, 95% of my work clothes are from there. Will no longer be shopping at Jos A Bank, I would recommend others to stay away from them also since they cannot accept their own company sales...

3 wks ago, went in for final fitting for a custom suit. I believe there were 7 or 8 suits, for a wedding. First issue, they couldn’t locate the groom in the system. 3 other’s had actually already picked up their suits, including the groom. The store manager finally located the suit, only to learn the paperwork was still sitting on employees desk (said employee whom took the original measurements), and had never been entered into system, 2nd issue! Moving on, suit located, go in to try on, only to find the said employee actually ordered 34 waist (which is his size) only to then request 2 inch tapper. Of course the now size 32 waist doesnt fit!, 3rd issue. Hmmm.... So, the manager decides she is going to “take care of this”, order a 34 pant, have them shipped immediately upon arrival, to the south store, as to alleviate the long drive back to Clay Terrace, for alterations. The manager insists, even “promises” this will be taken care of right away, when the south store receives the 34 pant they will notify us, we can go right in and alter no problem. Actually received notice, pants are here. Go in, nope! Pants aren't here, we have no idea, however we can order them for you, 4th issue. Here we are, 3 wks have passed... do we have the pants? Nope! No pants! 5th issue! Now I am upset! We’ve had several, 5 issues, with this one suit. Our group has spent thousands of $, at Jos A Banks, and it has been the worst experience of the entire wedding process. I think we selected Jos A Banks because we thought it was a respected, well known, specialty mens store. Obviously we...

As a long-standing customer of Jos A Bank, with well over a decade of patronage under my belt, I've grown to know precisely what I want — my exact measurements and the styles that flatter me. Imagine my disappointment during my recent visit to the Clay Terrace location, a trip intended for a simple restock of my favored Travelers dress pants. To my dismay, they were out of my size. Seeking assistance, I approached a sales associate, hoping they might have additional stock tucked away.

However, not only did they confirm the lack of stock, but the associate also proceeded to question me about my profession and workplace. I was taken aback. Never in all my years of shopping at various Jos A Bank locations have I been subjected to such an irrelevant and frankly, inappropriate line of questioning. It baffles me why my occupation should bear any relevance to my need for dress pants. It's a nonsensical inquiry that adds no value to the customer experience.

This incident has led me to a stern conclusion: This particular location desperately needs to revamp its training program for sales associates. It's crucial that they foster skills which enable them to interact effectively and respectfully with customers from all walks of life. A customer's need should be met with professionalism and product knowledge, not personal prying. This is not the level of service I've come to expect from a brand like Jos A Bank, and it's disheartening to witness such a lapse in customer...