Eddie Bauer — Local services in Carmel

Rating this store in particular and not the clothing product itself. The assistant manager here acts helpless and unwilling to uphold the longstanding Eddie Bauer return policy. When I asked her to contact the manager, she stayed it was his day off and she wouldn't bother with it. She stated the return policy in opposition to what I pulled up on the Eddie Bauer website, though having her see it she still defied the policy, as though it was her personal agenda and not that of the company. She was not at all pleasant to deal with and borderline defiant.

She did not offer up a single solution other than me driving back (80 miles round trip) to deal with the real manager another day.

I had to take the initiative to call the corporate number to Eddie Bauer. It took all of 20 seconds to clear up the issue. The representative on the phone was shocked that the in-store assistant manager would not take the items for return, that clearly met the policy. On that brief phone call they were happy to take all three items back in return in exchange for a full refund, they sent me the return labels in email and it was a very simple exchange process.

The sad part is that I, the customer, must do all the work. The helpless assistant manager couldn't even make a single recommendation to help me with my issue. She was happy to just let me throw the clothes in the trash and walk out as an upset customer.

Poor management. All she could say in the end was I'm glad you got your issue taken care of..... And she's not wrong, I...I...I had to take care of it.

I've shopped at Eddie Bauer exclusively for years, simply because they have a good product and their return policy has always been superfluous to other stores.

Thanks to derelict people like this assistant manager, I will no longer visit brick and mortar stores like the majority of this world, I'll just stick to...

really poor experience here today. I brought a shirt back I've never worn, only washed once. It had marks from where the tag had dug into fabric I didn't notice until I got home. I figured it'd probably wash out and if not, no big deal exchanging.

Wrong. I brought it back today and the store manager refused to exchange or return. Her only solution was "You can buy one and ship it here"

I've bought no less than 45 shirts/fleece/pants/shorts there in the last two years. I've been very loyal to our local store instead of buying online though it's easier.

I had to get ahold of corporate for them to make it right. I did get additional credit for dealing with poor customer service at my local store.

I now have to ship it back to corporate and they'll replace it in the next month or so because of "fedex issue"

I have enough shirts I don't need it, I probably won't bother shipping it back.

I will however not spend another dime at this location. Highly disappointed with a brand I love.

I'll order online and wait for future purchase. Quality is unbeatable. The staff on the other hand needs some serious training or replacement.

funny seeing all the recent reviews aren't about quality. It's about awful staff. I hope corporate can see this and...

Large tall! A size rarely found! I'm not wide so XL is a no go. Tall? It's alright until I need to bend over. Large tall? A perfect fit.

Eddie Bauer stands behind their clothing. I brought in an old hoodie with a busted zipper. They apologized and let me exchange it with another?! Months later my favorite jeans failed when the stitching came loose. So, hey why not, I brought them back. I walked out 5 minutes later with a brand new pair of jeans.

Their clothing is designed to last. It's not the cheapest but you're paying for quality.

Each location has the same basic layout, same seasonal inventory, and they're always well kept. The employees have always been super friendly and helpful. Their website isn't the best but they often have free shipping coupled with their sales. The one downside is they rotate their inventory often enough that size availability is sometimes an issue. You need to act fast before it's gone.

My absolute favorite item they sell are their flannel pajamas. Watching TV at night, going to bed, and waking up with coffee without them feels wrong! They're a must have, all...