Well & Being Spa at Fairmont El San Juan Hotel — Local services in Carolina

VERY DISAPPOINTED. I signed up for the Alpine Deep Tissue Massage. Complete waste of money. I needed some specific work loosening up the tissues in my arm. The massage therapist spoke little English. To explain the area I wanted her to focus on, I showed her my arm and the specific points that needed massage. Instead, I got a general body massage with a little added pressure to call it "Deep Tissue." The entry form I filled out had a check box for medical issues. I checked "injury." There was no space on the form to describe the injury, nor did anyone ask me about it. No one read the form. On exiting, I was presented with a bill that already itemized a 20% Tip. I feel it is wrong to presume the amount of a tip rather than giving someone a choice. I changed the amount. All in all, a very disappointing experience. I wonder if anyone from the Spa will contact me - if they read...

I booked my girlfriend a facial and spa experience and they confirmed it via text. She showed up for her appointment and the spa was completely closed. No one from the spa bothered to call and tell her that her appointment would not be taking place.

I spoke with management of the hotel and they said that the spa has been closed for over a week, which was prior to them confirming the appointment! They refused to do anything to help - all that all they could do was give me someone's email. No one took responsibility or ownership of the situation. They claimed that the spa was a separate "concession" and acted completely indifferent to the situation.

It's completely unacceptable and unbefitting of an establishment like the Fairmont. We all understand that things happen, but to not inform clients in advance is absolutely unacceptable and indicative of incompetence and...

My husband gave me a massage at the spa for my birthday. Yailire, the therapist, was amazing! I was always comfortable, my body felt much better after those 50 minutes of a fabulous stress relieve body massage, I LOVE the head massage. The setting of the room was simple, elegant, comfortable, and peaceful, I LOVE that I have the option to choose the smell of the oil and that the massage bed is automatic (no sudden lightheaded when you get up). When I came out of the massage, I was pleasantly surprised that my husband had agreed with two of my friends and they were waiting for me in the relaxation area to celebrate my birthday. We really enjoyed ALL the Spa staff the attention to detail that made our meeting a special one. I spent a very special morning with my friends in the Spa, talking, laughing, enjoying fresh fruits, nuts, and champagne. The service and attention received was an EXCELLENT A+. THANK YOU, I will be back!

Mi esposo me regaló un masaje en el spa por mi cumpleaños. ¡Yailire, la terapeuta, fue increíble! Siempre estuve cómoda, mi cuerpo se sintió mucho mejor después de esos fabulosos 50 minutos de masaje corporal para aliviar el estrés, ME ENCANTó el masaje de la cabeza. El ambiente de la habitación era simple, elegante, cómodo y tranquilo, ME ENCANTó tener la opción de elegir el olor del aceite y que la camilla de masaje sea automática (sin mareos repentinos cuando te levantas). Cuando salí del masaje fuí gratamente sorprendida porque me estaban esperando, en la zona de relajación, dos de mis amigas para celebrar mi cumpleaños. TODO el personal del Spa con su atención al detalle hicieron de nuestra reunión/celebración una super especial. Pasé una mañana muy especial con mis amigas en el Spa, hablando, riendo, disfrutando de variedad de frutas, nueces y champagne. El servicio y atención recibidos fue EXCELENTE A+....