Batteries Plus Phone Repair — Local services in Carson City

I was told by apple tech that the mic on my phone was bad. I called the battery plus store in Carson city and found out they could replace it for $89.99. When I dropped off the phone the technician said it would take 2 hours. Because it was late I said I would pick it up the next day. I didn’t hear back from them so I called and spoke to Michael who informed me that during reassembling a pin on the memory chip was damaged and they had to send it to Reno. This was going to take 5 days! Very inconvenient considering the original time was only 2 hours. I waited the 5 days and had to call them for update. They never called me. When I picked up phone it still had the same issue. Not sure they even did the replacement. The tech made a call and came back to tell me it must be a software issue. He was pleasant but didn’t have an answer for me. They only offered me a 10% discount for waiting 5 days which I complained about. In the end I received $20 off. I paid $69 and still have exactly the same issue. Phone says it can’t find microphone. What’s the deal if tech says it was replaced with new part. Suspect. I’ve used the store in the past but don’t feel like it was worth the time or...

They use unauthorized, cheap replacement parts but charge you as much as OEM. The back glass was installed incorrectly on the phone that another repair shop had to fix it correctly. They never called the phone number provided when the repair was done either. Very displeased with the level of service from this place. Will never recommend nor come back for any reason. Never a good idea to take advantage of your customers! Drive the extra time to a...

Speaking with the Sales person, "it was liking talking to the electronic God" Typical IT guy using his intellect as a weapon upon non caring customers. Replaced my cracked IPhone screen, Did a good job on the replacement. I purchased $50.00 protective cover, I pointed out the bubbles on the edges where it wasn't secured properly. The sales God said if it get worse bring it back. $160.00 + later I walked out not wanting to deal...