Scandinavian Designs Furniture — Local services in Centennial

My existing couch is from Scandinavian Designs in Westminster. Great experience at that store.

The Highlands Ranch store is AWFUL. We found a couch we loved yesterday there but were unsure if the leather color matched our room. We called the store this morning as we live 1 hour with traffic from the store to see if they had swatches, which they said were available for $25 nonrefundable. Then we asked if it was possible to borrow a pillow on the couch for a couple hours to see if the leather matched the room, and the lady we spoke with said we would need to purchase it and then return it to do that. Totally ok so we drove to the store. The sales manager, Shary, was so incredibly rude and unfriendly. He said there were no swatches and that we couldn't buy the couch and return it a few hours later, in case there was an accident that damaged the couch pillow. Which makes no sense since we offered to put our credit card down for the entire couch which would have covered an accident happening... Frustrating since we wouldn’t have spent 2 hours round trip of driving had we known they wouldn’t have swatches or let us buy pillow/sofa to test color in our house.

We were 99% ready to buy the sofa but now will look to take our business elsewhere. Highly recommend avoiding this store. We now learned why that...

My last delivery was scheduled for a Saturday, and they changed it to the middle of the week. Consequently, I had to take off work during the middle of the day for the delivery. Then they kept shuffling the delivery window time. This time I had another Saturday delivery scheduled, for the middle of the day, and they changed it to a 4-7 pm delivery later that same day. As of 8 pm they were a no show- no text message, no phone call, and their delivery operations center was closed when I called. The salesperson apologized the next day for not delivering as promised (not her problem), and then said the next time the delivery managers could reschedule was approximately two weeks out. The salesperson is fantastic, and it’s beyond her control; however, their delivery managers are incompetent. They don’t reschedule you immediately- incredibly they put you at the back of the delivery schedule line (even though they failed to deliver as promised). No more purchases or recommendations- Scandinavian Design's delivery is incompetently managed. Part of my delivery was to replace a damaged bed from my first delivery. The delivery truck was a no show. They wasted 4 hours of my time on a Saturday night. I’ve contacted corporate twice, and I’ve never received a reply. They’ve still never...

We had just bought a Thorsten desk and lateral file from the Denver location, Lucie was great. My wife found a console table that we thought would work next to our curved staircase, so I reached out to see if they had a floor demo (it's much closer to us in Castle Rock). It's a strange space that requires a very unique table. Spoke to Shary and let him know my wife would be stopping by. She went up and the table didn't work for what we needed and it was too small. My wife felt very unwelcome and like the woman who ended up helping her thought she was wasting her time. I can see why the Denver store has a much higher rating and we'll continue to drive the extra 10 minutes to that location to furnish the rest of our house. Sales people need to realize that kids are expensive. We have 4. We can afford them, so we can also afford your slightly better than Ikea...