Einstein Bros. Bagels — Restaurant in Colorado

Nov. 8, 2017 OK, I rarely write reviews. Never went back and re-edited one, but in this case I felt obligated. Sorry I took so long. Below, you can see why I was forced to give a ONE Star rating first. I was upset. The guy was CRUDE. I called back a 10 days later to inquire about wether my CCard was cut in half as I requested. The card was no longer in their Safe, so we assume it is trashed. I spoke with a kind young lady that has been there from their Opening Day, Laura or Karen?? So sorry. You were so nice and apologetic and re-assured me I wasn't imagining this behavior. She had the pleasure of telling me the obnoxious fellow, was fired. Not because of my review, but apparently enough others. Caribou/Einstein took necessary steps from hearing so much about this one person. NOT happy that a person loses their job, but he needed to be woken from the stupor of " who cares how I treat people", so in the future he will spread good-will instead of disdain for his Employer. Kudos for their swift action to better our experience when trading with you!!! I will GLADLY stop in on my next visit and congratulate them all!!

Oct 8th 2017 Absolutely disgusted with the LACK of professionalism at this place. Had a problem with Nick who called himself the Manager. I’m traveling and hurrying to Denver airport. Pulled over for a quick coffee Two different people served me to get me a cup of coffee and 3 little bagel bites, my phone rang as food arrived. After waiting at drive thru window for 5 min I left assuming my card was with the receipt. Yes, I should have been paying more attention. My bad. I had a receipt but thought CCard was with it. I called as soon as I noticed it gone when stopping for fuel for Rental car. Instead of sharing ANY responsibility for not giving me credit card back, bluntly said "it was MY fault for leaving without it". I asked for his Supervisors name. I’m in the midddle of a trip, so it’s critical and cannot return the 30 miles and he could not mail it to me. But without skipping a beat, told me to have a good day and he HUNG UP ON ME. Unbelievable. How DARE you. Not even an “I’m sorry, I can’t help you” Simply repeated , "It was MY fault.. " U G H Nick with earrings in your nose!!! Your Parents...

You know, I feel bad for people who work in fast food that perform their work diligently and work hard to provide great service but often don’t get the respect they should.

You don’t get that here.

In fact, when you get here is a bad example of customer service from the top down.

I placed an order for 3 bagels double toasted and very specifically asked that they be double toasted in the turbo chef toaster oven instead of the regular bagel toaster. I ask for my bagels this way because the turbo chef doesn’t burn them.

As I sit in the drive-through watching an employee place my bagels in the normal bagel toaster, I pointed the issue out to the young woman working the drive-through who turned around and made mention of the issue to what I assume is the manager… the guy who is still wearing the black neck gator for what I would guess are Covid prevention purposes.

What is his solution?

He grabs a new bagel and places it on the tray that goes into the turbo chef toaster oven and inserts the tray. After a few seconds he pulls the tray with bagel out and quickly slides it UNDER the toaster with the bagel still on the tray. He turns around to the bagel prep area, GRABS THE ORIGINAL BURNT BAGELS AND PUTS THEM IN MY BAG.

So it’s not just the fact that they weren’t interested in preparing my order the way I requested it, it’s the INTENTIONAL DISHONESTY AND LAZINESS that the manager not only demonstrated personally BUT set as an example for his team.

Unfortunately this is the rule at this location rather than the exception.

As my little girls said when I brought the bagels home, “They always do this.”

It’s the tolerance for this kind of behavior on behalf of the “upper management” and ultimately the franchise owner that very likely results in the consistent poor reviews this restaurant receives.

Needless to say, this will be my last visit to this restaurant.

Good work Einstein’s...

I've been going to this location for years and this morning will be the very last time.

Arrived to a line out the door and despite having 8+ people working only one person was cashiering. While the 20-minute wait just to order my food was annoying thats not why I'm writing this review.

I ordered my food along with a coffee. I go around the corner to get my coffee and they're out of the kind I want. I politely ask one of the employees if it can be refilled and am told I'm going to have to wait "a while" before this can happen. I think to myself, "okay, ill wait for my food and ask again if it hasn't been done by then." 5-minutes later i get my food, and this time I ask a different employee if the coffee will be refilled soon. The employee literally looks me in the eye and says "no, not for a while!" and just walks away.

Her tone and rudeness combined with the fact that I just paid for a coffee and I'd expect to be able to choose whatever kind available was the whole reason I bought the coffee in the first place. I'm not going to make a scene over this so I say, whatever I'll just get a different kind of coffee. And guess what? That ones gone too! Had to get some flavor of coffee that tasted like cheap 7-11 coffee in the end.

If corporate actually reads these reviews you might want to evaluate your managers and their ability to maintain the restaurant. At the very least the employees should tell people, "hey, we're out of this or this, just fyi" before we pay and get less than what we just paid for. Also, I know you guys pay minimum wage, but some of your employees need to be taught customer service skills, seriously.

Whatever though, I'm done with Einsteins after this morning. Quility of food and cleanliness of their facilities have been going downhill for a while now anyways so I guess...