Men's Wearhouse — Local services in Chadds Ford Township

I rarely write reviews, but the exceptionally terrible service I received from here cannot go without comment.

I was supposed to get married on June 6, 2020. For obvious reasons, we decided to cancel the event.

As anyone who has been involved in planning a wedding knows, it can be quite stressful. I spent several years working in hospitality, including dozens of weddings. I understand that the manner in which you provide goods and services for brides& grooms is to be taken with a tremendous amount of care and diligence. This is the biggest day of most people’s lives, and the men and women procuring those services deserve the very best.

I called Men’s Warehouse in early January of 2020 to schedule a fitting for myself and my groomsmen later that month. The store was made aware well in advance that a group of people would be arriving and in need of assistance with selecting a style, and getting fitted. However, upon our arrival, the staff seemed unprepared for our group. Though the staff was generally nice, the extent of “helping” me to make a decision was essentially to point at a few mannequins and say: choose. I found a few options that I liked well enough, but nothing was offered for me to actually try on and actually see what I might actually look like on my wedding day. The salesman then began pushing expensive packages on me, before I had even settled on a suit or style! I was told that I could “worry about those details later.” In the end, I’m not even sure what suit I was actually supposed to receive.

Meanwhile, the people I had brought with me were all getting measurements taken. After the groomsmen were measured, their payments were taken (which was probably the most thorough and careful the staff was during the entire visit) we were told that we were done and could go. We were, except for one crucial piece: I, THE GROOM, had not been fitted. At all. I was completely overlooked when people were being pulled back for measurements. I had to remind the clerks that I needed to get measured during the appointment that I had set up to get a suit for MY OWN WEDDING!!! I’m a very reasonable, and understanding person. I get that everyone makes mistakes. But to be working for a company that supposedly specializes in helping people look their best on their wedding day, they completely and utterly failed me. My party had to wait around while I was sloppily dealt with, my payment was taken, and we were sent on our way.

I was frustrated and insulted by the total lack of empathy and care I received. I had planned to go back and seek to set the situation straight, but COVID-19 struck a short time later, and the store was closed again until recently.

Some of my wedding party received their refunds shortly after cancellation in early April, but not me. When I finally got ahold of someone, I was told that since I had used a debit card, I had to physically go to the store to be refunded (even though other groomsmen had used debit cards, and had received their refunds). Whatever. I was patient and I waited for the store to reopen. I spent 2 hours of my day off to drive down to and back from the store, and finally got my money back.

I understand that this is a business. In business, you have a bottom line to meet. However, you also have a responsibility to serve your customers to the best of your ability. The only thing about me that Men’s Warehouse cared about was my money. They didn’t care about my experience, and they didn’t care about how I looked.

The bright side is that in the end, they didn’t get to keep any of our money, just our time that they wasted. When we do hold our ceremony in 2021, I will be getting my suit from anywhere else. I encourage you, the reader, to...

Unprofessionalism at its finest: I’ve had a few issues with judgment being given by the staff at the location next to Christiana Mall before. So I decided to give the organization as a whole the benefit of the doubt and visit a different location for tailoring a jacket. I was gifted a suit jacket by a friend, the jacked was purchased from Kohls (I’m assuming based on the back handed comment from the guy that assisted me). After walking in and being given childish “mean girl looks”, the guy assisting me did say they would accept my jacket to have it tailored. Right behind him was a woman tailor literally just seating around not doing anything during this entire interaction. The moment the guy walks back to look for a tailor, he approaches this woman tailor (light blue top). I overheard him simply ask if she would tailor the jacket followed by her staring at me thinking I didn’t see her and rolling her eyes to say “no way”. I don’t have to put up with this BS so I grabbed my jacket and left the establishment.

MEN’s WEARHOUSE, if your so called “tailoring” service is for any jacket not just your own. I recommend putting your staff in check. Attitude like this is beyond CHILDISH and DISRESPECTFUL. It’s not a surprise that I WILL NEVER buy a suit or take any of my clothes to be tailored by any of the MEN’s WEARHOUSE locations.

Thankfully I took my business elsewhere and found a local tailor that has been in service for multiple decades. They treated me with respect...

HORRIFIC EXPERIENCE. Do Not Visit this location. My husband went into the Men’s Warehouse in Wilmington to pick up a suit he had bought previously for alternations. When we walked in, we were provided with the jacket but no pants. Even though the pants were already marked up prior and purchased, the staff did nothing to resolve the issue of these missing pants. They were extremely rude from the beginning of our visit and then proceeded to grab a much smaller pair for my husband and insisted it would fit him. The pants did not fit him and they continued to argue what size my husband should be wearing even though he consistently explained how tight they were and that they were not the size he purchased. In addition, we specially called prior to coming to confirm if the seamstress would even be in. When we called to let them know we were picking up a suit for alternations and wanted to confirm if seamstress was there, again, we were met with a rude individual who said…”well it depends on what it is.” He gave us no confirmation on if seamstress was there nor time in which she was going to leave. So of course, as we arrived around four, we were told that she was leaving even thought we had specifically called prior to make sure wed be there with enough time. Will never go back again. Horrible...