Rally House Chambersburg Crossing — Local services in Chambersburg

I returned an $40 item of a wrong size that was purchased on credit card and could not be replaced since needed size was not in store. The slip I brought in had been cut and there was no barcode. The sales associate immediately said “we can’t provide a refund just store credit without the barcode.” I asked if there was any other way to confirm sale and she again said “no”. I thought this was an inadequate answer and suggested looking at the date, time on slip with cc# (which I had).She reluctantly did so and guess what? She found. Placed credit on my card and all was successful… except for the sales associate’s attitude which was pretty rude. She handed me slips, said “who’s next” and said nothing more to me such as “hope you choose to come back” or “glad I could help.” Just a sideway look and she could not have been happier to...

Shopped there three times while I was visiting PA. At first I was very disappointed because I didn't receive my 20% off coupon that was supposed to be emailed to me within two days. On my last day of my visit, I went back to the store to purchase more Penn State stuff and I mentioned to the manager that I never received my coupon; she did give me my 20% off. Such a...

Customer service was great. I found exactly what I was looking for BUT the charge on my receipt when I got home was higher than the ticket price. It was $2.00 more. I did not want to return and look foolish for $2.00. But if this happens to every customer, how much extra is the store making on us?? I doubt I will shop...