EZ Appliances — Local services in Chamblee

90 DAY WARRANTY MEANS TAKING IT TO THEIR WAREHOUSE FOR SERVICE!

I purchased a Samsung Washer on Feb 2nd, 2019. At the time of purchase I was told the machine was in excellent condition. I also ordered a pedestal and was told it would be available the next Tuesday, the 5th. $485.00 total spent. Pedestal was not available till 3 weeks later. I have the receipt and the note on my pedestal of where to take this machine, hand written. Just in case a reply from store/owner/manager says "Did not buy here"

Now to the problem. I took the washer home. These front loaders are heavy! I got it inside my home, installed, leveled and connected. I ran an empty cycle on hot to sanitize the machine., no problem, no issues. Eager to wash clothes, I placed a medium size load of jeans and colored t-shirts, selected the normal wash. Everything was fine until the first spin cycle. I was suddenly hit with a loud pounding noise, metal against metal, the machine was acting unbalanced. It was loud and obvious. I stopped the machine and opened the door, checking for an unbalanced load. Nope. Now I have a machine that, after research, has bad shock absorbers. I called the store, they asked me to make a video of what the machine was doing. I took the video, with a level on top to show the appliance was level. You could visibly see the machine rocking.

I brought the video into the store and spoke with the same gentleman who sold it to me. Without even viewing 5 seconds of the video, he started telling me I needed to load the washer back into my car and drive it to their warehouse on Peachtree Parkway so they can test it and service it. The warehouse is open Monday through Friday till 5:30. Um...I work 9 to 5, Monday through Friday. It is on the last month of the 90 day warranty. I need this fixed, without having to take a day off of my work, without having to load a 200+ pound washer into the back of my SUV, drive it to a warehouse and drop it off, then return when and if it is repaired. SEND A REPAIRMAN TO MY HOME LIKE PROFESSIONALS.

This is to be fixed, or this review...

Called all day to ask for more information on used refrigerators, but the owner kept telling me he was too busy to assist me, and that I should come in person to see them... I drove the 45 mins in the rain to get there before they closed so I could see what they had in stock (after calling to tell the owner that I was coming and if he would still be there, which he told me he would) only to arrive 5 mins before they were supposed to close for the day only to find the lights off and the doors locked.

EZ Appliances stinks and the owner doesn't seem to care care about the customers. Spend your hard earned money elsewhere if you can.

• EDIT after receiving reply from vendor: their reply to my initial review is a total lie and just them passing the buck on their responsibilities as a business owner... I called them AN HOUR BEFORE STORE CLOSE. A FULL HOUR. Do not try to act like you actually made an attempt to help me.

These guys are worthless and do not deserve the money in your pocket. There are plenty of other used appliance businesses that actually care about their customers. These guys are hot garbage. I wish I could give you zero stars because that's what...

I bought a used black appliance set.. affordable prices, 90 day warranty, delivered for $50.. BUT! The dishwasher wasn’t installed (fine) and when i got it installed, water wasn’t getting into it. I called and spoke to Sergio who told me no problem, we’ll come the next day to fix or replace it. Nothing heard the next day, then rescheduled for the weekend, then rescheduled for Monday. It’s now Tuesday, Sergio is no longer answering calls or texts and has a full voicemail. I spoke to James yesterday who said he would help and get someone out by Wednesday and he would call before noon Tuesday to confirm the time. It’s after 2pm and haven’t heard from him. Called, no answer and his voicemail is ALSO full. All I need is a WORKING dishwasher in my rental property that has a renter HOMELESS AND WAITING TO MOVE IN! To make matters worse, I’m from out of state and all I have is call/text access. You could’ve got all my business with my rental units, but now I want my money back for the faulty dishwasher, assuming I can ACTUALLY...