[solidcore] South Park — Local services in Charlotte

If you’re looking for a place to work out where they create a sense of community, this is probably not the studio for you. After myself and a number of others were robbed while taking class and no communication or acknowledgement from the studio after the event occurred, I’ve been left with a very sour taste in my mouth.

After sending multiple marketing text messages requesting I increase membership, I asked if they planned to acknowledge what had happened. Their response was quick to point out that it was my own fault for not locking my locker and that they will continue to follow their existing security methods (which failed that day). In their quickness to deny responsibility, which no one had placed on them at this point, they forgot the key part of their clientele: humanity. There wasn’t even a communication via email that they were providing security footage to the police. A simple email saying we know this event sucks but here’s what we will be doing would have sufficed. Instead, they chose to ignore me and others who reached when I asked if they planned to show concern for their clients.

I will note that it was my fault my locker, and accept that it is my responsibility to ensure that it is locked, was not locked but the studio manager could at least pretended to care about what happened to half of a class. Of note, no one was working the front desk that Saturday morning when there is typically someone there at that class time.

At the price they charge for a class, you’d think empathy, or at least the appearance of it, would be included. This has left me wondering whether this is a studio I can continue to spend my money at. Charlotte’s fitness community is small and word will spread quickly about how clients are treated. It’s unfortunate because one of my favorite fitness instructors in Charlotte is a coach there and the workouts are great but I don’t think her alone is not enough to convince me to stay.

All of this comes down to how you treat people is an example of how much they are valued. The management here doesn’t appear to value the 8 of us who were robbed enough to...

solidcore has renewed my confidence!! I have never loved a workout more than I love Solidcore!! As a young adult I find it hard to integrate exercise into my schedule but Solidcore has been a game changer for my mental and physical health!! My first class I attended was the intro class and then the foundation class and it was the perfect way to get started. I’m now almost on my 50th class and I’m addicted!! I never dread going to a class, even during this early morning alarms for an early class I’m happy to go! I feel strong, confident and so much happier after just a few months of Solidcore classes! I mainly go to the South Park location and absolutely love all of the coaches! Everyone is always so kind and welcoming!! Coach Rachel is my absolute FAVORITE and I book her class whenever I can!! I highly encourage you to just try one class, I promise you’ll be addicted!

Thank you...

I started going to Solidcore back in March through Classpass. I did Classpass until May. I did 5 Starter50 classes, 2 Foundation50 classes, and have been doing the Signature/Focus classes since April! I have completed 60 classes thus far and have loved every single class! I used to weightlift pretty heavy (my max pr for deadlifts was 205lbs) and I feel that Solidcore gives me that same challenge but in a safer way. You use the resistance strings to build your muscle while also increasing your flexibility during each class. It's the hardest workout I have ever done and I love it so much! My personal favorite instructors are Tee, Kimber, Kaylan, Taylor, Rachel, and Sophia! The team teach classes give the most energy and they even do themed classes each month. Highly recommend trying and starting with...