Moon Thai & Japanese — Restaurant in Charlotte

Super disappointing- they shot for the Moon and missed. Too costly and hard to try again based on failures we experienced. But instead of complaining I’ll suggest to corporate their failings, to learn from them and keep the investment open and successful.

I’m willing to give excuse to the difficulty to opening up a restaurant in most situations, but we ordered three entrees to go, not the most expensive ingredients but $75.00? That price implies “we know what we’re doing and we treat our staff well!”

For that bill amount, these issues we ran into need to have been resolved before opening: -Hiring people that understand English well who answer the phone. -Cooks who are not rushed so much they can’t focus on the food prep and cooked product. -Designated parking for both carry out and “dine in” -Understanding that a “rush” doesn’t mean learning on the job or Xanax pills and poor execution. It means experienced people who know their audience and can quickly deal with hungry customers willing to pay for good food. It means hiring experienced people who easily deal with customers and work in a team environment that all are on the same page. It means hiring people who can do the work and not believe their awesome but have nothing to back that up. (I like Superman too, but I’m never going to fly, so I do t claim I can to to others.LoL)

I can tell that the menu foods have great potential but the staff is too overwhelmed to understand this is a product for people willing to spend $75 on three entrees. That being said everyone was super kind and trying really hard. But the upper management and ownership needs help finding more experienced management to oversee how food is prepped daily and what leaves the kitchen. Who can also deal with preparing 6 orders at once while fixing mistakes and “do overs”. In the front they need someone that can deal with the challenges of many calls, communication with the back to fix mistakes, clear writing on receipts for problems with orders, and easily feel comfortable with data entry while speaking to people on the phone and helping people pick up food (at least four people handling carry out). —Frankly, some one in upper management needs to fly here, go and order from their own restaurant and see how difficult it is to park for carry out, and come up with a better solution. Then spend an evening at both Reid’s and then Boading around the corner, sit at the bar, and watch what happens from 5pm-7pm in terms of incoming “dine in” and carry out. That flow is masterful. That is what is required in Charlotte for a successful carry out restaurant. It doesn’t matter what other Moon Thai locations do, there is problem and it needs to be recognized...

I have come here several times because I love the food and the service has always been pretty decent. I have brought numerous friends and they love this restaurant and they keep coming back as a result. So it was super disappointing to come for Father’s Day with my friends. We made a reservation for 6 PM. We walked in and it was pretty empty. There were only 5-6 tables max. After ordering it took about 20 minutes for our soup to come out. Our drinks and cocktails never arrived. There were three of us only two entrées came out and one sushi order. The third entree never came out. Our waitress didn’t even bring out our food. It was another server who brought out our food. We commented to the server who brought out our food that we were missing an entrée and our drinks, but still, nothing was done. Our waitress never came back after we placed our order to check in on us. Ask us how our food was. A good 45 minutes had passed.

We finally had to get up and ask the manager or someone for help because the third entrée never arrived, our drinks never arrived. My food was prepared incorrectly, and was way too spicy (I asked for a spice level one and it was more like a three), which I cannot have because of my diet, but I ate it anyways cause we were starving. We ran out of water and never received a refill. The waitress finally came over and apologized and blamed it on being short staffed, even though there were more waitresses and there were tables. It finally was starting to get a little busier in there. However, it was not a full restaurant or busy for a weekend or holiday. If anything, they were lucky to be as busy as they were from spillover from other restaurants for Father’s Day. There were probably at least one server per every two tables. And our waitress was too involved with a dinner party behind us.

The manager came over to apologize, but did nothing to rectify the situation except for take the items we never received off our bill. We asked for a refill on our water in which we had to wait an additional 10 to 15 minutes for. The manager never even brought us refills for our water. We had to ask again. Then we had to wait forever for our bill to get checked out. this was the worst experience I have ever had here. I believe it was mostly due to the waitress, however, the manager did nothing to rectify the situation and didn’t help. My two friends that I had brought were appalled. Not sure I...

• Avoid Devon, a incredibly rude individual* This has to one of worst customer service experience I have ever encountered.

We were quickly seated but wait ~15min for our server to come take our order.

We were advised to tone down on our spice level as they could bring extra spices if requested. We specifically asked for appetizers first, but our entrees came out first, followed by our appetizer 10min later. Our server never came to check in on us. So we asked two passing servers that we were missing spoons and wanted the extra spices. Whilst waiting we continued eating to avoid our food getting cold, ~30min later, Devon finally comes to check in on us. This is where things to a sharp nose dive.

We asked Devon that we wanted to speak to a manager to share our concerns, and we were questioned why, we voiced our concerns and to our shock Devon responded “So what's the problem, you got your food” me and my wife were shocked by his unprofessional response, so we again asked again to speak to the manager, Devon flat out refused stating “I will pass the message on to HER”, to which I responded I would like to speak to her, to which Devon responded “How do you know it's a her” me and my wife were both thinking what dumb a** you just refered to her as a her.

For a while we had exchange of words and finally Devon told the manager they want to speak to you. Even while we were speaking to the manager Devon continued being obnoxious, to a point where we asked his managers to tell him to leave so we could talk to her peacefully. The manager also acknowledge Devon did not act professionally even in front of her.

The food is was very bland, it may have been better had, we received the additional spices we requested, apparently Devon made our drink and they were great.

Devon is a huge liability and is losing you business if he attitudes like this with others also. He and he alone has caused you to lose our business and that of our network of...