The Cheesecake Factory
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Charlotte Welcomes Two New Cheesecake Factory Locations
DarkeyDarkey
00
While in town I wanted to treat my mother to a lovely dinner because she had never dined at this franchise before. I had been years earlier with friends of mine and I said that time I had to have my mother try this place as well. I told her she would be in store for a great treat and that's what she got. As we entered this place to put our name the list for a table, the line was out the door and there were many patrons sitting outside in the nice sitting area for there name to be called as well. The wait was about 30 minutes for a table. That was fine since we didn't have anywhere in particular to go this Saturday afternoon. The 30 minutes came and went fast by us people watching others going in and coming out of the mall. Once we turned in our buzzer it was still a 5 minute wait to get seated still. We finally were placed in a busy, small corner of the restaurant by the hostess. This was cool because it was just 2 of us and enough space for both of us. Our waitress came and introduced herself within minutes of us sitting down. We looked over the menu for awhile. After bringing our drinks the waitress informed us that she was leaving for the day and another waitress would handled us from here on out. This was fine as long as we still got top notch service. The menu was filled with all kinds of things, chicken, pasta, hamburgers, and things like that. I had a very hard trying to choose what I wanted to eat. It was either the Parmesan chicken or the Seafood pasta. I ended up choosing the chicken and my mother chose the 'glamburger'. Both were great choices. My dish came with 3 chicken breasts, green beans, and mashed potatoes. The mashed potatoes were out of this world!!!!! They were absolutely amazing. The chicken and green beans were good but I couldn't get enough of the potatoes. My mother enjoyed her hamburger and fries. It was a pretty big burger too. We both had tons to take home. Then came the dessert!!! How could you go to this restaurant and not order cheesecake?!?!?!?!?!? I'm not a huge fan of cheesecake but I do love a Strawberry cheesecake and that's what I got and my mother ordered the Key Lime cheesecake. Only complaint I have about my cheesecake is the bottom crust. I didn't particularly care of it but the rest was delicious. My mother really enjoyed this little dinner we had!!! I'm so glad that I was able to have her dine here with me for the first time!!! I'm sure this won't be her last because she is now HOOKED!!!! I'm sure she would want me to take care of the tab again also!!!! LOL!!!!
cantstoptheflowcantstoptheflow
00
Edit: talked to what was supposed to be the general manager and was given an email to send pictures of our food to which I did and the email was bogus. Every time I try to send the pictures it told me that the email was invalid. Also called corporate and was told to go online and file a complaint which we did and no one ever responded. This place is an absolute waste of money and I will never return to one. Also when I spoke to the general manager she spoke to the manager that was on duty the night we came and the manager on duty to lied and said she came to our table to assist us and we said everything was fine that we didn't need anything. That is an outright lie she never showed up.. We waited 45 minutes for food and I really excited for my cheesecake. We couldn't enjoy our experience at all because the kitchen staff was literally screaming and yelling and banging things around. At one point the kitchen staff ran out the side door laughing and screaming at the literal top of their lungs. I asked for a manager 4 times so we could moved or something. No one ever showed up. Mr Lee attempted each time to get me a manger. He and our waitress tried over and over. No one ever came out. I hadn't even received my food yet so I just asked my waitress to make it to go. $17.00 is what this burnt sad unsized burger costs. We ended up taking most of the meal home. What was on the table was ok but we never even got to a point where all of us had a meal on the table at once. We spent close to $200.00 to receive burnt food and listen to people yell for a good hour. I couldn't get any of the managers to even come to the table to look at the horrible food we were given. Maybe if the kitchen staff was actually on task and not having a field day our food would have been fresh and not burnt to a crisp. Horrible experience with horrible management..... You couldn't get someone to come out the whole time we were there.
Terri MyrickTerri Myrick
00
PLEASE PLEASE PLEASE. Do not eat food at this restaurant. Bad service, sloppy food, and dirty silverware are one thing, but when you are finding foreign objects in your food, now that’s a serious problem. I order food from CF about once a month. I get the same thing every time I order food from them, its the Chicken Parm Sandwich. A little over 3 months ago, I order to go and when I got home later that night I felt something sharp when I bit into my sandwich. It was a curved piece of plastic that looked like it was apart of a circular to go lid (photos below). I called the restaurant simply to tell them they really needed to make sure the kitchen staff was being careful. My soul purpose was not to receive something for free, they needed to know what they did wrong and make sure it doesn’t happen again. Honestly, I felt like the manager didn’t believe me. He wasn’t rude about it but it was just the way he was acting made me feel like I was just someone making something up to get something for free. They did send me a $40 gift card. I thought to myself, maybe it was a fluke thing and I would give them another chance and continue to order food from them. I literally can not believe that 3 ish months from the first incident, it would happen again. This time I was chewing and bit down on an incredibly hard piece of something and felt pain in the back of my mouth in one of my molars. I thought for sure it was a chicken bone. I spit it out and found a small gray piece of really hard plastic. (Photos below) I mean this is absolutely ridiculous. If I am finding plastic in my food twice within 3 months, what else is in the food you guys are serving to people?? You clearly implemented nothing to make sure this wouldnt continue to happen. I don’t want anything free from Cheesecake Factory, I simply want to warn others to stay away if you care about what you put in your body.
KN DavisKN Davis
00
Me and my mother came here for lunch a little ways after 2pm. She ordered the Tex Mex Rolls and I had the Buffalo Wings. Upon receiving the food, she commented that it was cooked completely while we were in the car. I decided to wait until arriving at home to eat. I ate my wings and then looked down at my food and was very disgusted with what I saw. The bone of my chicken was bright red and pink, some looking a little bloody. Overall, it disgusted . I was served raw and undercooked chicken. We spoke with the manager, her name being Sherry- and she was very nonchalant about the matter. I won’t be returning to this business . This is why we usually eat at the Huntersville location when we have Cheesecake Factory considering their food is much better. Photos were emailed to this place of business and the manager did fail to respond. Terrible place to eat, do NOT eat at the south park location. Send your patronage to Huntersville. The quality of food and customer service there is top notch and reminds me of the Cheesecake Factory I used to know when I was a little girl. I’m currently 20 now and I have watched the Southpark location go down each year that it’s remained opened. The only good thing here is Cheesecake and that’s what they should stick to. Speaking of cheesecake, I came for cheesecake in Apri, and they gave me old cheesecakes it did in fact have a bad smell and the crust was stale. Also when I came yesterday, the employee who handled my ordered gave me no receipt to sign or show fr gratuity. When I went to her, she claimed she threw away the other copies. I hope she did not write a tip in that receipt that she was meant to give me because I would’ve gave a tip, but it seems the people who work here don’t deserve one.
London MobleyLondon Mobley
00
Me and my wife went to The Cheesecake Factory on Wednesday the 3rd of Jan, around 3pm. It pains me to leave bad reviews, because I try my best to be understanding and supportive of businesses, however there are somethings that’s must be made known. There was no wait at 3pm (as we had hoped) and that was nice. We were seated immediately, which was nice. However, Our table was very unclean, it appeared clean, but it was sticky and had residue all over it. Next our waiter seemed bothered by our presence and did not care to wait on us once he found out we were just stopping in for dessert. It was very clear that we weren’t worth waiting on since the ticket amount wasn’t going to be very high. After my wife ordered cheese cake, and I ordered tiramisu, we were served our desserts about 10 minutes later, however I was given a tiramisu cheese cake instead. I waited till our waiting walked by and flagged him down. He said “that’s what most people get”, however that’s not what I ordered. I was then brought the correct dessert, however it was in a to-go container. (Why would a nice place like Cheesecake Factory serve us dessert in a to-go container?) The waiter said “that’s just how “they” gave it to me. I was asked if that was “alright” with me, however, if you have to ask you know what the right answer is… sad to say our experience was far from pleasant. We paid our bill, and kindly left. I’m hoping this was a one off experience and not a culture of poor customer service at Cheesecake Factory. Food - 3/5 Service - 1/5 Atmosphere - 2/5
Ryan CulpRyan Culp
00
Nearby Attractions Of The Cheesecake Factory
SouthPark
Macy's
Phillips Place
DoubleTree Suites by Hilton Hotel Charlotte - SouthPark
Renaissance Charlotte SouthPark Hotel
Apple SouthPark
Modern
Fink's Jewelers
Charlotte Marriott SouthPark
Perry's Diamonds & Estate Jewelry

SouthPark
4.5
(4.8K)Click for details

Macy's
4.1
(1.1K)Click for details

Phillips Place
4.5
(792)Click for details

DoubleTree Suites by Hilton Hotel Charlotte - SouthPark
4.2
(765)Click for details
Nearby Restaurants Of The Cheesecake Factory
Bulla Gastrobar
The Cowfish Sushi Burger Bar
Original Pancake House - South Park
Paco's Tacos & Tequila
YAFO Kitchen
Steak 48
131 MAIN Restaurant
Little Mama’s Italian
BrickTop's
Cafe Monte French Bakery and Bistro

Bulla Gastrobar
4.9
(3.4K)Click for details

The Cowfish Sushi Burger Bar
4.6
(1.6K)Click for details

Original Pancake House - South Park
4.6
(1.6K)Click for details

Paco's Tacos & Tequila
4.5
(1.2K)Click for details
Basic Info
Address
4400 Sharon Rd Space A, Charlotte, NC 28211
Map
Phone
(704) 770-0076
Call
Website
thecheesecakefactory.com
Visit
Reviews
Overview
3.9
(3.5K reviews)$$
Ratings & Description
Description
American chain restaurant offering sizable portions from a vast menu including signature cheesecake
attractions: SouthPark, Macy's, Phillips Place, DoubleTree Suites by Hilton Hotel Charlotte - SouthPark, Renaissance Charlotte SouthPark Hotel, Apple SouthPark, Modern, Fink's Jewelers, Charlotte Marriott SouthPark, Perry's Diamonds & Estate Jewelry, restaurants: Bulla Gastrobar, The Cowfish Sushi Burger Bar, Original Pancake House - South Park, Paco's Tacos & Tequila, YAFO Kitchen, Steak 48, 131 MAIN Restaurant, Little Mama’s Italian, BrickTop's, Cafe Monte French Bakery and Bistro
The Hit List
