Kenna Kunijo — Local services in Charlotte

Personally for me it was a horrible experience. Kenna bleached my hair & it didn’t need it for the 2 shades lighter I wanted to go. I brought in a picture of a models hair. I lost more than 1/2 of my hair. I felt dismissed & she told me unsympathetic that she didn’t make a mistake she’s been doing hair for 17 years that I must be wrong. even tho my hair DIDNT look like the picture of the BROWN hair color I asked for. I also asked 9 other women if my hair looked like the picture they had deer in headlights eyes as none of them thought it was close. I got blonde hair I was mortified BLONDE To make it worse she said she wasn’t going to fix it without charging me around 150 to put low lights. When she messed my hair up & completely damaged it. She even made a comment saying that I needed to cut off 3 inches or else my hair would all fall out after what she did to it. Turns out I still lost more than half of my hair thickness. I cried for weeks. I felt stifled by how she spoke & treated me. I was told that her excuse was she told me she said she would be giving me fine highlights. I said I thought that meant thin highlights like the picture I showed you. she laughed at me and said no that’s baby highlights. Newsflash I didn’t go to cosmetology school you did so YOU understand this. Besides the point I didn’t have highlights she turned my entire head blonde with 2 inches of brown roots. It looked like I had regrowth already. I was so upset about my hair I sent emails of pictures to prove she had in fact given me the wrong color hair. Showing her other picture of the model that day of the color I had Asked for. I was then accused by Kenna of sending her picture of the model with different hair colors. Till I sent her the link THEN all of the sudden they are offering to fix for free but by then omg as a customer it’s absolutely incredulous & Detrimental. I told her forget it I was filing a claim with my bank that she didn’t handle it professionally & my bank sided with me after I sent them several photos. Honestly I feel like her ego got in the way of doing the right thing. Had she fixed it instead of dismissing me. She would have her money & a positive review.

Also wanted to say that when I had made an appointment. They never asked for my phone number. So months later I call them to move my appointment to find out it’s actually scheduled the following day. I said I had no idea. Bc I schedule it for the 14 NOT the 6th I think the receptionist made it for the wrong day. They said you should have received a reminder text from us. I said well I didn’t they didn’t believe me. Then they threaten to charge me for the full amount of my appointment bc I didn’t cancel. I told them again never received a text letting me know. I was so upset bc they weren’t being nice about it. I spoke to the manager who didn’t believe me. It wasn’t until I ASKED what number they had for me. I didn’t recognize the number so they put down the wrong number & the wrong date!!!! for me. I called back spoke to the manager who apologized but told me not to tell anyone About their mistake. She said don’t talk about it when you’re here. It made me uncomfortable bc why wouldn’t you want Kenna to know I didn’t really get the text bc it makes me look bad? I never understood why she said that.

This is not about what happened to me but I also want to say that While getting my hair done. Kenna doesn’t like animals, dogs or cats. I was telling her I rescued a cat & she made a disgusted face saying eww I don’t like dogs or cats. Her employees chimed in saying ya Kenna hates animals. Kenna has a disgusted face when she tells you this. In the back of my mind I have a hard time trusting people that don’t like animals. Kenna does do Charity for people. I...

I want to start off by saying i don't like rating businesses based off of a few visits but i have been a client of Laurens for over a year, so i feel like i can state my experience with her honestly. My first few visits with Lauren were magical, she was able to provide me with the services i need when it came to purchasing hair extensions, but when it came to things that i noticed and didn't like i made sure to politely let her know which followed with her pushy responses and constant pressure from her to ignore my family and friends about how they felt about my extentions not matching my hair. I had to push and push to politely convince her to just dye my hair all one color to feel like it was one piece. She was upset and still tried pushing me in directions i wasnt comfortable with, and when i came in for my move ups id leave with my hair braids falling apart looking horribly. I started to feel like she didnt care about the over all service she was providing for me and instead wanted me out. I trusted her with my hair so i listened to her advice. I still gave her my opinions on things i wanted her opinion on, like dying my hair but i was ignored for all of my requests. My final straw was my last visit with her, i came by to pick up the remaining extentions she had left for me from the previous installment. (I called the week before to ask to have a few more pieces put in that she had kept and was told she didnt feel like my hair could handle it, and i unserstood.) I came by for those few pieces, she kept around 6-8 pieces. I was handed a bag and a foil pouch with my name on it. Got to my car to find honey brown LONG hair. I have short sholder lenght black hair. So i came back and returned the pieces that did not belong to me. She looked again and reassured me they were mine. I agreed i guess they could have been from my previous purchase, but she kept 6-8 pieces. She told me she didn't keep any and i was confused. I told her i had called the week before to have more put in and have messages between us comfirming this as well. So i asked again what she did with the hair i had trusted her with and she didnt take it well. She kept repeating your not remembering it right you didnt have any left. And i stood my ground letting her know i watched her walk away with pieces, just to be called delusional. After she listened and realized i was right, that i had called and i had asked when she walked away with my hair extentions she changed her story. She then stated my hair was in bad shape and she had desposed of them, kept saying it was only three. As a client that trusted her with my hair i would have liked to have been told that she was throwing away my hair. I asked her to acknowledge that she had made a mistake and she refused to do so. I just wanted the wrong to be right. I would have liked an apology instead she kept saying i was disrespecting her and that she WOULD have liked to help me but she didn't feel like that was an option. (She was right, how could i trust her after that, also she stated it in a condensing way as to say i absolutely wasnt going to recieve her service.) She had me escorted out. If i could rate her service id give her zero stars. Be bold and beautiful. Find someone to do that for you. I was ignored and made felt little. I always tipped and tried really hard to be polite. But every time i had a visit coming up i got anxiety, she always made me feel uneasy with some of the things she'd comment to me about my hair. I want to also mention i gave her a day to call and apologize. BUT THAT...

This salon left me with trust issues. I believe the stylist attempted to deceive me because she was unwilling to fix a mistake.

First off I should say that I have heard great things about this salon and have friends who come out with great hair; however, I feel as though it is important to share my negative experience as both a learning opportunity for the salon and as a warning to potential new clients.

I started seeing Lauren in November of 2018. I had my hair dyed red at my previous salon in Davidson and was looking for someone closer to where I work and live. She did a great job at a root touch up and I was very pleased. Red dye fades fast, so the next time I went to the salon I needed an all over color to revive the rich dark color. When I left after this all over color appointment my hair was more or less brown with a hint of red. Too shy to say anything during my appointment, I sent an email later in the day asking for clarification on my service and to let Lauren know I was not over the moon about the color. After almost a week, the front desk responds to tell me that I needed to book an appointment for a gloss- which is a temporary color enhancer. She explained that the all over color was not enough to restore the vibrant red that I had been seeking. After doing a little research and talking to my hair stylist friends I discovered that this in fact was NOT TRUE. Gloss can be used in BETWEEN permanent all over colors to keep your hair rich in color, but should not be necessary immediately following. If this had been true, I would have expected to have a conversation before she started my color to discuss what I needed to do in order to get the color I wanted. Overall, I am incredibly disappointed and my belief in the credibility of the salon is shook.

I hope that this review will help Kenna Kunijo improve their quality of service and honesty with clients. We pay a lot of money to keep our hair looking the way we want it- it is important to feel as though you got what you paid for. I do not feel as...