Tory Burch — Local services in Charlotte

I need to start out with a big fat THANK YOU! I was on a layover in Charlotte and decided to stroll the mall. I hit all of the stores…Gucci, LV, Saint Laurent and none of them welcomed me like Walker did at Tory. The employees didnt follow or hover, but instead let me shop and informed me of all of the sale going on. I am not one to enjoy being hovered around. As I was strolling, I fell in love with a few things but happened to settle on a beautiful dress. After a few minutes of dazzling over it, Walker came over and asked if I was interested in trying it on. When I confirmed, he asked me my size, which I was unsure about because I have a body like a box. I told him it depended on the piece of clothing but I ranged from a 2-6. He immediately went into the back, pulled the dress and placed it in a fitting room for me. I loved the dress once I put it on, but talked myself out of it because I absolutely despise spending money on myself. After walking around the mall for another hour, I couldn’t stop thinking about it. When I went back to the store, I asked for him because he had invested time in me earlier. He immediately popped out from the back with a smile on his face and said “sooooo…”. I told him “ please don’t kill me but I want to put it on one more time to make sure before I buy it”. He immediately said “ let’s do it” and went to pull the dress from the back and put me in a fitting room. Once I had it on, we both knew it was meant for me. He let me stay in it a little while longer, because he could just tell I didn’t want to take it off. Once I was done, he made sure the dress was zipped securely in a dust bag for me. I didn’t realize it was a $1,000 dress that I had just gotten for $360. I basically stole it!! Thank you Tory Burch for making amazing pieces and thank you Walker for being amazing today. Next charlotte layover, I’ll be back for sure...

I went to this store yesterday to buy a gift card. Kelly or Associate # 104997, according to my receipt, unfortunately, was the only available sales person.From the moment I spoke to her, she made me feel that I was a nuisance. Very rude. I asked to purchase a gift card, and she right away asked if I have shopped there before. I said no, but I have bought online a couple of times. She asked for my name, phone number and address, and started typing in her Ipad. Then she said your email? Before I can reply, she said "never mind" After which she just left me on the floor without a word and went to the back room. I waited for 10 minutes. She comes out without a word, and puts the credit card machine in front of me. I take out my card, pay, and she goes back inside again still without a word. When she comes back, she hands me the TB paper bag with the purchase inside and does not even look at me or say thank you at least. I was the one who said thank you. Then I moved to the shoe section ,and she was right behind me. I picked up a shoe and asked her "where is this shoe made"? I asked because I have a couple of TB shoes and they are made in different countries.She replied abruptly "I DO NOT KNOW" I have shopped all over the world. I have never encountered a sales person as rude as her. This one I guess, just wanted to get rid of me the moment I walked in the store. Is it because of how I look, she is not happy with her job or just wanted to make a customer feel inferior. For TB to have built a reputation in this business and to have a sales person in her store who is like this , I think her customers...

Terrible service at Tory Burch in Charlotte!!!! We just drove 2 hours to make a return for brand new items and are amazed at the lack of care towards loyal, repeat customers. We simple tried to make a return and would have gladly accepted an exchange or store credit, but were told by their Assistant Store Manager, Virginia Mumejian that we could not return our item. Such a colossal let down. Received our bagged up items over the next 25 minutes while we were on hold with the corporate office, and learned that their policy is actually to take care of the customer and sometimes do things that are against their policy just to ensure great customer service. You can imagine as we left the store and thought about our 2 Hour drive home that we were more than frustrated and disappointed in the brand, and now burden by the duty of having to repeat the call tomorrow to speak to someone who may be there that can actually have the authority to handle our situation. Corporate training needs to step it up and empower people with in their retail locations to take care of their...