Wells Fargo Bank — Local services in Charlotte

I recently had a flurry of in-person bank activity, which I dreaded, knowing that banking is not always efficient. My opinion has changed due to T Reese and her team at the 1625 South blvd location. She is organized, conscientious and a PERSONAL banker. I have had several opportunities to work with her over the last year and highly recommend her services. If she doesn't have the answer, she always finds out and communicates the answer. I think she should be promoted but then ...who would I turn to for my banking needs? Make an appointment and things happen even more...

I want to commend Mr. R. J. Jackson, Regional Banking Manager at the Dilworth Wells Fargo Bank for his outstanding customer service. I recently experienced a great deal of difficulty with a problem with my account. I called the 800 number and was not able to get the situation resolved. I also visited another branch with the same result. I went to the Dilworth location and Mr. Jackson took the time to look into my account, found the error, explained why it occurred, and fixed it on the spot. His attitude and customer service were exemplary. I can't...

I came to this branch to get a document notarized. The first attempt, I just walked in, and their only notary was in a meeting. I waited a bit, but the meeting didn’t have any signs of ending soon, so I decided to make an appointment to return. I made an appointment specifically for the notary at 9AM. Upon arriving a 9, I was told he would arrive at 10, but I could drive around to other branches to find an available notary. Total disrespect for my time after I did the proper thing and scheduled an...