Received a 1hr facial and a 1hr massage for a bday gift. I was excited to go, and was pleased upon arrival. The facility was very clean, and the private rooms that are used for the massages were very clean, but did smell a little moldy. The facial was excellent. The woman did a great job explaining each process. However, she was very insistent that i should try the collagen facial for an additional $19.99. I decided to go ahead and give it a try since she had done a great job thus far. By the time she was done, a gentleman showed up to do my massage, and that's where it all went down hill. This had to be the roughest, most unorganized, driest massage I ever had. I made it very clear that I was not interested in a deep tissue massage, and that I actually wanted the hot stone massage option. Never got the stones. It also felt like he still gave me a deep tissue massage. The motions are supposed to be fluid, and he just seemed to bang and beat my entire body. He also didn't use enough oil so there was mostly friction and heat from our skin rubbing together. He kept stretching my legs in directions that were painful even though I asked him not to a few times. I'm still trying to figure out why he was banging on my feet and forehead. At some points he would jump from my feet to my shoulders and that totally threw me off. He did, however, apply hot lavender scented towels to my probably now bruised back and legs when he was done. Once i was finally able to get up I was more sore than when I started and had to get dressed in the semi dark room because the light switch didn't actually provide light. When I got up to the front to pay the additional $19.99 for the collagen mask I was presented with a $28 bill and two envelopes for tips. When I asked the reason for such a huge difference in price the guy at the desk seemed upset that I even asked. $8 is a hefty tax for a $20 service in my opinion. There was also a sign that said tips were only cash so when I said that I would get the cash from my car, he insisted that I apply it to my credit card. After that I certainly did not tip. I do recommend the facial, she did a wonderful job. Just be prepared for an up charge if $30. Definitely pass on the massage. I will not...
Read moreI purchased a groupon from Natural Day Spa. I had trouble finding it because when I arrived the name is APS nail and spa. I don't know what that's about. They only get one star for me and they only got a 1 star because my lashes turned out pretty good despite her repeatedly making me feel like they wouldn't unless I upgraded for $20. They constantly try to pressure you to spend more. It's a turn off. If I say no thank you why keep insisting. The massage was terrible. I was beaten and pounded on for what felt like an eternity. It was not relaxing at all. At one point she put both knees on the table and was pressing all her weight on my back. This was too much for me. She was slapping my back so loudly someone poked their head in the room and literally told her she has to slap quietly. I can't make this up. It was almost comical. They carried on a conversation back and forth for a few minutes while she is in the middle of my massage. When I'm done they ask for tips after charging me tax twice. And I was told they didn't have time to repair my one broken nail. Mind you they were not busy at all. There was only 2 patrons getting pedicures. I've never experienced anything like this. They will be out of business soon if they don't change their practices. I for one will not...
Read moreI had come in to APS to check it out after seeing it first opened one day on my lunch break. When I walked in it was pretty empty. The place is clean looking and nicely decorated like most nail salons in the area. I can't remember my nail tech's name but then again, she may not have even told me her name. To be honest, she looked no older than 16 and hardly spoke the entire time. I told her I wanted stilletto tips with a neutral peachy polish. She went to work and I watched TV, no conversation at all. After a while I looked down and noticed she was applying way more acrylic than I've ever seen and there were dips and valleys all along the side profile of every one of my nails. I figured perhaps she was planning on going back in and filing them down...nope. Instead, she began painting on the gel polish. She did two fingers and I had to ask her to stop and pointed out the very obvious mountains of acrylic on my nails. Of course, she seemed irritated that I dare point out an imperfection, however, she did remove the polish and file them down somewhat evenly. After almost 2 hours of being there I just wanted out of that chair and left with a...
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